nisha m
09/09/2023
Worst experience ever in Australia! Came there for chess tournament. I got food from an outside restaurant and took an orange juice from the Bistro, was having it in the bistro restaurant. After 15 mins one of the staffs came and politely told me that outside food is not allowed due to some food safety act, to which I said 'sorry, I was unaware' and immediately closed my food box, 'packed the box inside the bag'. I went on to finish the juice to which the rudest manager ever came and said very rudely that 'you need to dispose the bag due to safety concerns'. I took the bag and said 'it's inside the bag/cover and inside a box'. She starred and went. I finished my food , went and talked to her. She was the worst manager I have ever encountered in life talking very rudely. I said 'with due respect my suggestion is at least you can have a board saying outside food is not allowed. She said extremely arrogantly 'do you see anyone else bringing the food from outside' to which I had to say 'that's not my job to see if your guests are bringing outside food. I closed my food and packed inside the bag after which it's my private property. Being a manager this is not how you talk to your guests as if we are some untouchables bringing in germs'. I am so surprised you employ such grumpy females as managers who doesn't even have basic mannerisms/etiquette . You can check the cameras- 9 September between 1.30pm-2pm. Oh yeah, when I asked her to check cameras if I have immediately closed the food complying to your staff or not, she said 'I don't have to check cameras lady!!'
I never broke any laws in whole of my stay in Australia as I respect this country and its laws. I politely said sorry to the staff who said outside food not allowed. Extremely disappointed with your restaurant manager's behaviour. She immediately came to argue when I went to talk politely, didn't even have patience to listen. You shouldn't be appointing such personalities if they can't handle work pressure or people and take it out on guests in the name of restaurant policies. I have zero tolerance to disrespect or humiliation. Sorry to say I found her racial too!!
EVERYTHING ELSE IN YOUR CLUB IS WONDERFUL AND WELCOMING. We enjoyed rest of your services.