Daniel Libro
22/12/2023
My recent visit to Briars was, unfortunately, marred by a series of disappointments that collectively painted a picture of inadequate service and management. Despite having a reservation for 6:00, the evening took an unexpected turn as we found ourselves waiting until 7:15 to place our order. The delay was attributed to a supposed work function, only for us to later discover that this explanation was entirely untrue.
The lack of transparency regarding the delay already set a negative tone for the evening. When I approached the manager to express my concerns and seek clarification, the interaction proved to be disheartening. Instead of addressing the issue with empathy and professionalism, the manager's demeanor was surprisingly rude and dismissive.
This encounter with the manager not only failed to provide a resolution but also left me questioning the establishment's commitment to customer satisfaction. The apparent disregard for our time and the misleading information regarding the delay demonstrated a lack of communication and organizational competence.
Beyond the delay and the manager's discourteous behavior, the overall ambiance of the restaurant did little to compensate for the inconvenience. The atmosphere seemed tense, and the staff appeared overwhelmed, further contributing to the less-than-pleasant experience.
In conclusion, my visit to Briars was characterized by a cascade of disappointments - from the initial delay and misinformation to the unprofessional conduct of the manager. Such lapses in service and communication are regrettably reflective of a lack of attention to detail and a customer-centric approach. As a result, I cannot recommend Briars to others seeking a positive dining experience.