Rhys Cuthill
13/05/2021
Firstly, just wanted to say that the bar staff are wonderful and provide a great service. Could not fault them at all. The reason I am giving one star is because of a man who identified himself as a 'director' of the club.
For context, I was attending a barefoot bowls session for a friend's birthday with approximately 18 others.
Due to the timing of the session and the fact that we'd been out for a distillery tour beforehand we thought we would be responsible and bring some snacks along with us. A member of the party rang ahead to clear this with staff at the club, and they said that this would be fine as long as we weren't eating on the bowling green.
We were having a great time at the bowls club, enjoying the weather, getting great service from the girls behind the bar and having the snacks that we had bought along when the group was told by a man dressed in casual clothes (and calling them casual is a stretch!) that we would need to pack up the food. This man did not identify himself or state his affiliation with the club, just very gruffly and abruptly told us to pack up the food. As we had no idea who this man was we thought very little of it and just continued with what we were doing.
Approximately 10 minutes after this he came back and was incredibly aggressive, telling us he was a director at the club and if we didn't have the food packed up in two minutes that we would be kicked out and fined.
I cannot stress enough how unprofessional and appalling this mans behaviour and communication was! If I were a member of the board I would have been mortified that I was being affiliated with this man.
I really hope that something is done about this occurrence, as this person needs to be pulled up on his behaviour towards the public and probably needs to be stood down in all honesty.
The party I was with up to this point were strongly considering staying at the club for dinner as we were very impressed by the level of service provided by the bar staff, however this left us with no recourse but to leave, as we all agreed that we would no longer be happy to provide any money to the club after this experience.