The Glasshouse Caulfield, Caulfield East VIC

I visited Glasshouse pre-COVID and wasn't impressed, but decided to give it another try due to the kids' playground in the restaurant. Unfortunately, my friends and I were shocked by the staff's rudeness when taking orders and serving food. One waiter even spilled tomato sauce on my husband and me, without apologizing or assisting with clean-up. On a positive note, Ashleigh, a waitress who started midway through our dinner, was lovely. She checked in frequently and was very friendly. I wish I could give a better score based on her service alone. The food was very basic and overpriced.

We tried here for the first time in October, with the kids' play area being our main attraction.
The food was okay. However, the service times left a lot to be desired. That night, we ordered a dessert at 5:45 pm (young kids, anyone?) And went at 6:30 when the dessert hadn't even turned up.
We decided to try again tonight, a quiet Tuesday night in December. Only four tables were seated when we arrived, and we promptly ordered at 5:40 pm. Our meals did not arrive until 6:25 pm.
I appreciate this is not a fast-food restaurant, and it may be fine if you are a couple on a date talking over a bottle of wine. However, For young kids, when time is at a premium, the time to receive the meals is too long. The kids' meals did come out within 10 minutes, but ours being 35 minutes later is not helpful.
We have tried four other bistros in the surrounding area, all with kids' play centres, and all had the meals out to the table well within 20 minutes. All of them had substantially more customers than the Glasshouse as well.

We had our work Christmas party there in a private function room. The place was clean and spacious, my workmates and I had a great dinning experience here. The deep fried calamari was tender and fresh, the salad added some freshness to the dish. The grill chicken was slightly dry, but the sauce and the grilled vegetables were fantastic, I also loved the creamy smashed potatoes.
Their service was excellent, the staffs there were friendly and attentive.

My husband and I with a friend of ours we were there last Sunday for lunch to have Christmas in July but unfortunately ran out of roasts. So we all had lamb shanks and plum pudding we all enjoyed our meals. The service and staff were great.

Excellent Fish and Chips with Salad coupled with excellent apple crumble with icecream. The wait staff were very polite and helpful. Great comfortable seats and ambience. Made my day.Will be back