Peter Gabler
10/11/2023
Attn: Club Committee. My wife and I picked up on your email advert for Mel Cup Lunch. Booked ourselves, plus four non-member guests. Bar staff were fine. All good till lunch turned up on "bits of Cardboard"!!! Just awful!!
Nil reason given. Nil apologies - Nil comment from waiters!! How could you do this on Mel Cup Day of all days??!!! -- even if you maybe doing repairs out the back!! Very unimpressed guests, and highly embarrassing for us!!
Then, to top it all off, I paid $5 for a horse in the sweep, and was sold a dud. The horse had previously been scratched!!! The person conducting the sweep point blank, refused to either return my money, nor give me another horse -- and gave me heated cheek about it, in front of a queue of people!!! Real bad!!! Legal??
Our guests, who were also locals, just couldn't believe the attitude with the sweep, and luncheon presentation. Unfortunately I'm forced to put this complaint out publicly because your website does not provide an email address for privacy.
Cheers, Peter Gabler