Club Burwood

Came to the pokies to kill some time and the man at the front desk checking us in; I found was bad mannered. I was having trouble signing into the venue through NSW app and instead of offering another alternative or assisting, he said to get a new phone. This is not something you want to hear, especially when you're coming in with money to spend at the pokies. It's not good customer service if you're telling someone to get a new phone instead of offering them a solution like using physical ID as another process of signing in. When patrons are choosing to spend their money at your venue to increase your turnover. I felt embarrassed in front of my friends and also disheartened to spend anymore time in the venue.

So I've worked in the area on and off for two years and I've always been kinda meaning to check out the Club and thought today "what the hell, let's go in"

Unfortunately experience wasn't that great. Reception was quite nice when I first popped in but when I placed my order I found the staff member (Karina) kinda off. I asked what table was available snd had a charger I could use before work and when I placed mentioned which table she seemed unaware and simply kept telling me I needed to select a table, to which I explained that I made my certain selection. Not too much to complain about there but it stuck out to me.

Afterwards I ordered the rump steak and a soft drink and I have to say, I was kind of disappointed. Firstly, the rump steak is $33.50 and was actually kinda small for the size and felt oddly cool for something straight out of the kitchen. I'm also pretty sure they didn't cook it properly since I asked for medium rare and it certainly didn't look or taste like it. Not to be that guy but to he honest I'd expect better for just under 40 dollars for a drink and dinner, especially in Burwood where you have so many other venues to choose from on the main road alone.

Maybe it was just an off day or I ordered the wrong menu item but it felt pretty disappointing

We travel from the North Shore for the barramundi dish at this club. The fish itself is great but the accompaniments make it worth the trip. It always includes about five veggies - apart from the pumpkin and potatoes in the mash. The sauce tops off a wonderful meal. Best value in Sydney.

I ordered fried fish and chips and when the staff put it on the table, she dropped some chips and just left without cleaning it for me or even saying 'sorry'. It's hard to imagine how would a waitress treat her client like this. How did such person become a waitress?
Unless you are seeking for a large serve of meal at a low price, I don't recommend you to eat here and buy its membership, really.

Coffee was excellent today very frothy and tasty . The staff are very conscientious and willing to help if you need assistance with anything