Club Central Hurstville - Local Club in Hurstville New South Wales

It was a very bad experience. I am a lifetime member of your club, but today's experience left me feeling very upset. My wife and I were playing the slot machines as usual when suddenly another customer complained to the manager that the noise from our machine was too loud. As a result, managers Gavyne and Angela came over and asked my wife and I to leave. I asked for a Chinese-speaking staff member to help with translation, but they refused and immediately took my membership card. When a Chinese-speaking staff member finally arrived, they didn't say much and, together with security, escorted us out. The attitude of both managers was extremely arrogant. They only listened to one side of the story before asking us to leave. I hope there is a way to file a complaint against them.

I have already sent an email but received no response?

I had a disappointing experience with the front desk service on the afternoon of January 25th. My family was invited by a member friend for lunch and had my parking ticket validated. However, when I tried to leave, I found it wasn't processed correctly.

When I returned to the front desk, the staff member with curly hair was rude, questioned why I was parking there as a non-member, and ignored me when I greeted her. I had to reverse my car and return to the desk, where another staff member finally resolved the issue. To make matters worse, I overheard the first staff member calling me "so rude" as I was leaving.

The managers are extremely arrogant and unreasonable! I was initially very excited to visit and have fun, but it seemed that a friend of Manager Gavyae came over to inform us not to make any noise. Other two guests nearby were also told not to make any noise. Those two guests explained that the issue was with the faulty buttons on the machine, but when the manager arrived, he immediately kicked those two guests out!!! Both the managers attitude were terrible, and they didn't listen to the guests' explanation at all. During the conversation, the two guests requested a Chinese-speaking staff member, but the manager refused to let a Chinese-speaking employee come. Without asking or explaining, he simply removed the guest's membership card!! The guest finally got a Chinese-speaking employee, but even the regular staff couldn't change the manager's decision. The Chinese-speaking employee himself admitted that the machine's buttons were indeed faulty!! I have never heard that of a slot machine where you are not allowed to make any noise!!! No wonder there are fewer and fewer customers!

Today is Christmas Eve, and something unpleasant happened around 5:15 PM. I took a lot of old clothes to the donation cabinet in the parking area. After donating the clothes, I went to the counter with my parking ticket and explained to a male staff member that I had just made a donation. I asked if he could validate my parking ticket so I could leave.

To my surprise, he replied, "Go to the machine to spend money ." I told him he could check the cameras to see that I had donated a large number of clothes, and I reiterated that I had made a donation. He responded, "It doesn't matter. Go to the machine and pay."

I was shocked and asked, "I did a good deed, and yet you're still asking me to pay for parking?" He firmly insisted that he didn't care and refused to do anything about my ticket.

I told him that when I did the same thing last year, a young female staff immediately validated my ticket after hearing my explanation. She even acknowledged my good intentions and said it wasn't a problem. However, today, I was deeply disappointed by this employee's attitude, especially his lack of empathy.

Later, I approached another staff member who appeared to be more responsible. I explained the situation again and asked for help. He asked if I was a member, and when I confirmed, he assisted me with the machine and validated my ticket. He pointed out that I had only been there for 15 minutes and should have been able to leave without issue.

I even showed him a photo of the old clothes I had donated to the clothes bin.

Joyce

Excellent venue, great service, conveniently located, remarkable atmosphere, high tech facilities. But the food at a wedding banquet there was really not up to the par, quite disappointing.