Avoid this place - terrible service and even worse management
I rarely leave negative reviews, but this experience was so bad that I feel I need to warn others. The service was a disaster from start to finish, and when we politely raised concerns, the manager (Kelly) was unbelievably rude - so much so that she made my girlfriend cry.
Here's what happened:
• We were overcharged at the bar (charged extra for cream on a risotto we specifically ordered without cream) which we let slide.
• Our buzzer never went off, and a staff member later told us they "thought" our food was sitting in the kitchen. By the time we picked it up, it was cold.
• One of our pasta dishes was completely different from what we ordered. It was supposed to be a creamy pesto linguine but came out as a watery, bland tomato-based dish with no pesto at all. My girlfriend couldn't eat it, and I struggled through a couple of bites before giving up.
• My risotto was a disaster - undercooked, gluggy, and honestly one of the worst meals I've eaten out in Australia in many years. I got through almost half and only cos I'd skipped lunch.
• When we brought up the issue with the pasta, we were met with skepticism. Kelly, the manager, made us walk back to our table to prove it was wrong, then reluctantly threw $18 cash at my girlfriend instead of refunding it to her card. When she walked away, Kelly loudly made rude comments across the room.
This wasn't just bad service - it was outright disrespectful. Avoid this place unless you enjoy being overcharged, served bad food, and treated like an inconvenience.