Coogee Diggers Club and Gym - Club in Coogee New South Wales

Avoid this place - terrible service and even worse management

I rarely leave negative reviews, but this experience was so bad that I feel I need to warn others. The service was a disaster from start to finish, and when we politely raised concerns, the manager (Kelly) was unbelievably rude - so much so that she made my girlfriend cry.

Here's what happened:
• We were overcharged at the bar (charged extra for cream on a risotto we specifically ordered without cream) which we let slide.
• Our buzzer never went off, and a staff member later told us they "thought" our food was sitting in the kitchen. By the time we picked it up, it was cold.
• One of our pasta dishes was completely different from what we ordered. It was supposed to be a creamy pesto linguine but came out as a watery, bland tomato-based dish with no pesto at all. My girlfriend couldn't eat it, and I struggled through a couple of bites before giving up.
• My risotto was a disaster - undercooked, gluggy, and honestly one of the worst meals I've eaten out in Australia in many years. I got through almost half and only cos I'd skipped lunch.
• When we brought up the issue with the pasta, we were met with skepticism. Kelly, the manager, made us walk back to our table to prove it was wrong, then reluctantly threw $18 cash at my girlfriend instead of refunding it to her card. When she walked away, Kelly loudly made rude comments across the room.

This wasn't just bad service - it was outright disrespectful. Avoid this place unless you enjoy being overcharged, served bad food, and treated like an inconvenience.

$25 to use a old and decrepit pool, haha what a joke, ripping off customers who only want to swim, they say you can use the gym for that one off entry fee of $25. Is someone meant to spend hours there doing pool work and gym work just to get their money worth. Yet another business who has had a revamp and passing the cost of that onto the loyal local community. Shame on you Coogee Diggers

they did already respond to my first question, but the lack of certain equipment is pretty high, no smith machine, chest supported t bar row, no hack squats, and the seated row machine is so bad i can't explain it please replace that with a chest supported t bar row! the sitting hamstring curls are horrible i spent 20 minutes trying to get the right contraction and seat placement but seems no one can get that to work to well, this is a good gym and ive been going for around a year now i love the pool, sauna and boxing room but there's certain things many people would like to see

Disgraceful conduct.
Purchased something and then was flat out told that my purchase would not be honoured.

Went into the gym for a workout with prepaid visits in my account. Guy at the desk tells me they stopped offering that service but would make sure to honour my previous purchase of 4 remaining visits.

Couple days later I come back in and a different guy tells me my purchase has expired and that he can't honour it.
He says there's no record of what happened a few days ago but I can see on his monitor that it shows my visit 3 days ago.
He simply states that he's the GM and keeps repeating the same thing to me 5 times in hopes I give up on finding out what happened.

Someone behind me in queue shows up and ends up having the same problem as me so the gm shuffles me along with one complimentary workout and tells me that next time I have to pay.
Poor bloke behind me probably didnt even get that much.

The security guard called Pat is such a top bloke, Was very helpful and very professional at his job. Would highly recommend this venue. Place is very clean and hygienic. Other staff and managers are very welcoming.

Will be coming back next year sometime.!!!