brian farrell
15/11/2022
The gym facilities are great, couldn't recommend them more, the staff are generally very nice and professional also. But recently had a negative experience, I experienced an issue with my bank, not related to fund or by my own doing, when I approached the staff member to discuss they loudly and blankly accused me of not having the correct fund/ the issue was my doing!! In front of a gym full of members, after me stating it was an issue of not my own. This was a very negative situation, which was untrue. Very unprofessional. Considering changing gyms after this experience.
I'd just like to add Ive been with diggers nearly 3 years now, and this is the second time this has happened. 1.5 years ago my access card did not work (deactivated card in the end), and the staff member accused me of the same. I had to go to my online bank and prove it.
Unfortunate since all other experiences were very positive.