Richie
03/05/2022
As we were going out for dinner the following night at a nice restaurant in Gladstone we decided to book (yes BOOK) at the local bowlo for dinner. What a mistake.
Arrived and meat raffle on, packed.
Got a drink, bantered with the locals and perused the "Asian" menu with great anticipation of a gourmet feast (well, alright, within reason). Went to the counter and they said it would be 2 hours. Serious?!
So, having been through all chef ranks in my younger years (30 years ago) at admittedly fine dining restaurants and hotels in the UK, not food troughs with deep fat dryers, I know exactly the intricacies of catering by pax, which really isn't difficult if you've got bookings, plus walk ins. Plus of course the demographics of the local trade and event draw which they obviously prioritised. So, to be told 2 hrs wait when they are no doubt catering for takeaways and walk ins, when we've booked is, well, let's say not exactly optimal. Especially when we have two young girls who are hungry.
And we even called to say we'd be 30 minutes late. Did we get a hint to say that there would be delays? Nope.
Not acceptable. Not even close. We had to come back to a cheese and egg roll at the cabin. Luckily, looking at the plates of slop as we walked out, we dodged a bullet. Looked awful.
Far out, raise your game. Really not difficult. Ripe for take over.