Nicole Eastcott
19/12/2024
This is a copy of my email to the club that says it all. We received no reply...
"I attended your club for the first time tonight. I live in North Nowra but my family visit Huskisson often.
The purpose of our visit was to join a function in celebration of the 21st birthday of a family friend who has special needs.
The first concern that we had was when the courtesy bus failed to show up at the collection point after being arranged prior. When it failed to arrive at the scheduled time we enquired at the bar as to when the courtesy bus was expected to which the bar staff advised "we don't know". I asked if someone could ring to find out as the birthday girl and most of her family were waiting to be collected from the one location and we were told that no one could call the courtesy bus to confirm if/when it would arrive.
The second concern we have was the fact that you are located within kilometres from two highly reputable breweries both of which offer quality craft beer and yet you don't support either of these local businesses.
Our third concern is your bar staff removing half consumed glasses of beverages that had been placed down while we were bowling. Some being picked up and stashed and others being thrown in the grass without identifying whose drinks they were or if they were finished with them.
Our fourth and biggest concern was the absolutely abhorrent state of the toilet adjacent to the bowling green. Remembering this was a planned event for the 21st birthday. I have attached photos. This was the state of the toilet when we arrived.
When we questioned the staff about the state of the toilet, we were told (in a very arrogant tone) that there were toilets inside and these toilets were "out of service" and yet, there was no sign to that effect and the door doesn't even close meaning that the state of the toilet was apparent to anyone that walked past.
I feel that the family that arranged for this function left disgusted and completely let down by the quality of the facilities and the indifference of the staff. As someone who attended the function I can safely say that I was absolutely appalled and will never return.
I hope that you take this feedback into consideration and offer the family who paid for this function some compensation for what we experienced today".