Malcolm Potts
01/11/2022
We have eaten at Kingaroy RSL a few times since making Kingaroy our home last January. The four stars are for the food. The steaks are fantastic. BUT!, the staff seem so preoccupied with duties, no one smiles or engages. Tonight, I had my plate whipped away as I was swallowing my last bite full of food!...the young man taking my plate asked hurriedly, "Finished" - but didn't give me time to answer! Perhaps the Bistro manager could have a small talk with staff about table service, friendliness, engagement etc - we would have ordered coffee, however, are never offered dessert/coffee; but seriously, have never felt that welcome. (Its nice not to clear a table before everyone at that table is finished their meal). The valuable wait staff, ('Front of house') are SO IMPORTANT, that I think that training has been largely ignored. The young ladies who are on reception are always engaging, welcoming, and very helpful.