John Denoune
28/04/2024
Pretty cool little club for an afternoon beer & family friendly, would have got a 5 from me if I didn't have the most awkward encounter iv had at a pub!
I got a schooner of northern which was flat, took it up and was confirmed flat as there was no gas left, I got another northern from the inside bar which was also flat (not quite as flat but had to have been very low gas) I had to then take it upto the bar again which I really didn't want to do nor have I ever done this in my life, the bar tender (lady) was more defensive and combative in the situation then needed/then the other guy which was more relaxed hopped in, they sorta talked at me then to me Re: the flat beer assuring me it's not flat however it definitely was or they've reduced the gas behind the bars to save money on gas. Then a 3rd staff came in the bar and just stood back watching the other 2 talk at me, meanwhile a guy next to me was waiting to be served and instead of serving him he then just had to watch all 3 staff stare/talk to me when all I wanted to do was just leave as I wasn't too stressed I just wanted them to be aware, anyways long story short I didn't finish my flat beer or get it replaced as I was assured that light beer should taste like that! (Flat?) just the most awkward situation iv ever had in customer service, I am unsure what training is received here for these types of situations especially when me the customer was really calm and polite, it's so so strange to reflect on... I recommend bottled beer here and you'll have a good time.