englishholic1
04/05/2023
It's honesty just okay. The food is mediocre at best. I've gone to two of their customer feedback sessions, yet the majority of the people in those sessions have complained about the food, yet it remains disappointing. They've also voiced wanting more options like a daily roast. Again, our voices have been unheard. This is probably because they have sold the restaurant part of this place to another company, and these guys are really butchering the food. Food is a huge factor for any place, and if it isn't good the venue begins to lose money.
The new features and additions they have added are a nice touch. They have several new and old slot machines, which is why it got an additional star. I like that they have various choices of machines that you can play. The old machines are nostalgic and fun to play!
One complaint I have is that they don't offer free drinks like other places do. It's a move up a level on your card to be eligible for perks, such as free drinks, etc. I understand the concept, but even at silver and gold, there are no drinks. What does someone have to do at this establishment to get a cup of soft drink? Perhaps spend thousands of dollars?
When I go here, I spend hundreds of dollars at a time. The least they could do is offer free refreshments. Water, however, is free. The drinks used to be $1 for any soft drink, coffee, and tea, and now that has gone up, too.
Overall, it's an okay establishment it does have some work to do to be great.
Customer service is friendly and welcoming.