Based on my meal choice Thai Beef Salad which I've had many times elsewhere and would normally eat time & time again.... I took one mouthful and this was just not nice at all. First of all I shouldn't have assumed the beef would be warm, it was stone cold and not only that the beef was under cooked (I could see red meat). Not pleasant at all! The staff were not very accommodating and would not replace the meal with another choice....I had to purchase another meal. Years ago I worked in retail and whether I agreed with the customer or not "the customer was always right" apparently not any more!!!