Yueran Zhang
19/01/2023
First time I ever want to write a Google review just because of this horrible experience.
I sent my parents who are both over 60 years old there to play 18 holes 4 times in total.
I was able to drop them off for the first 2 times and they were charged with a senior rate. Starting from the 3rd time, they had to go there by themselves and ended up being charged at a higher adult rates.
Both my mom and dad don't speak English well and I thought there must be a miscommunication. So I made a phone call and I've been told that moving forward they will be charged as seniors but for the one that has been charged, they can't really do much about it. The guy who picked up the phone was trying to explain that the difference was ONLY about $15.... I couldn't be bothered to argue or do anything else other than specifically mentioning that they are SENIORS when I made the next booking for them (the 4th time).
When my mom and dad went there for the 4th time, they were asked to pay for an adult rates AGAIN. My mom was trying to explain that they are seniors but the pro shop guy didn't want to change the rate and told them that they need to provide an Australian Senior Card.....My mom and dad were having difficulty to understand and ended up paying the amount. I called my mom and asked her to pass the phone onto the pro shop guy and said we have been there 3 times and now need to provide a card to proof to be seniors??? The same guy again said okay moving forward we can provide them senior rates but for this time we can't do anything about it! And AGAIN said the difference was only about $15.
I was at my workplace and was trying hard not to lose it. There is surely no return to this place whatsoever and I dare to say that there is someone at this golf course did all these on purpose.
Guys, please make sure your Golf Course policy is consistent when you deal with all different people with different background. If your staff tend to take advantage of people who don't speak good English, I think this double standard story needs to be shared with everyone who has the intention to go there