Nicole Miller
27/12/2023
Very little basic accommodations for the elderly and disabled. Have never seen anything like it, and am disgusted.
We were loudly berated by staff because we had a wheelchair and a walker, although this had been communicated when the booking was made. This was in front of my grandparents who are in their mid 90's too, who were the ones with mobility aids. The entire visit my grandparents were treated as objects in the way, not people.
My grandparents requiring the ramp was treated as an annoyance, as we had been seated upstairs.
I could go on, but basically every encounter with staff was shocking, and we really don't ask for much. Our only questions were
regarding accessibility. Bistro wasn't busy.
I had to climb over the ramp banister myself to remove a trolley from bottom of the ramp as my father wheeled my grandfather out via the adjoining function room. Literally a full shopping trolley parked at bottom of the only accessibility ramp. OHS nightmare.
Worst service and setup I have ever encountered in my life. Your staff need basic training on how to treat people with respect, and ableism.
Thank you for ruining what could very well be their last Christmas with your rudeness and lack of care. We won't be back and we encourage others to think twice about booking.