Madison Smith
14/01/2022
Went for my brothers 21st birthday. He was kicked out for absolutely no reason. Poor management and unprofessional security guards. Issue specifically regarding security guard 55. Not the first time we've had issues with this guard.
The duty management refused to acknowledge our complaint relating to the removal of my family member for something he didn't do.
Unfair and unprofessional business practices across the board from both venue management and the security company.
We are beyond disappointed, and we are understandably angered by the service provided.
We would like to have a discussion about this to find a means of resolution, because as you can imagine, this has ruined our trip, and has made us all feel incredibly uncomfortable.
Saw the removal of 20 guests after a dinner meant to celebrate a 21st to which we were looking forward to continue drinking to which was cut short. Unfortunate and unresolved. Considering we'd just come from the restaurant next door within the same place, this unfair treatment has resulted in a night cut short. Darren, the manager on duty, displayed a really poor effort in trying to resolve the issue.
Unimpressed considering we've all been frequenting for the last 17 years and members of the club.