ALVIN WU
13/01/2025
My experience on 26th December 2024, with a tee-off time at 7:24 AM, was deeply disappointing and was the worst golf experience ever.
After completing the first hole, we encountered a group that had cut in ahead of us at the second hole. This caused significant delays, as they played very slowly and fell two holes behind the group ahead of them. As a result, we were stuck waiting at every hole for this group to finish.
After completing our round, I reported this issue to the pro shop. The staff member I spoke with, a Caucasian male, informed me that this arrangement was instructed by him. His reasoning was that our group was allegedly playing too slowly, and while he stated he couldn't delay the members' tee-off times, he was willing to delay us instead. I find this decision troubling and would like to address the following points:
1. We were not playing slowly.
My friend and I teed off promptly whenever the group ahead was out of reach. On several occasions, we had to wait on the fairway for the group ahead to clear the green. The claim that we were slowing the pace is unfounded.
2. Group dynamics were not considered.
Our group included two players we did not know, and not all golfers play at the same skill level or speed. If there had been concerns about pace, the staff could have communicated directly with us during the round instead of making a unilateral decision.
3. Unprofessional and dismissive attitude.
The staff member made this decision without consulting us and displayed a passive-aggressive, rude, and unprofessional attitude when I raised the issue. Allowing a group to cut in front of us without prior notice or discussion is unacceptable and shows a lack of respect for paying customers. He seemed to consider it acceptable and normal.
