I am shocked. We took our family out for a birthday dinner (12 people). We ordered a steak, and another family member ordered the beef noodles. The beef noodles were overcooked and tough, but we didn't say anything. We requested that the steak is cooked medium, but it came out well-done and a dark grey colour in the centre. When we nicely brought this to their attention, the manager said "This is actually medium rare, we base our steaks of of temperature, not colour". Yet the steak was fully dark grey in the centre, and tough to chew. We asked to scrap the meal from the order, she obliged. Yet, after dessert when we asked for the refund for the steak, she argued with us, refused to refund the dish that was not even eaten, and laughed in our faces when we communicated that this is not how you do business. I would not want this woman managing my business.
Do not take your family here, and do not order the steak.