Melissa
04/01/2025
Went for dinner Wednesday 4th December 2024. Worst food we have ever had usually really nice. The T-bone steak was tough, grisly and very fatty, the lamb in the roast dinner was dry like it had been sitting there for hours and the kids meals (burgers) were burnt and cheese hard as a rock. It was not even overly busy so there is no excuse. Not impressed and I have made a complaint but have not heard back from management.
Was a total waste of money. We come to Port approx 3 times a year visiting family and have never had such a terrible meal at the Panthers and I highly doubt we will go back after this.
UPDATE 16th December : still no resolution or explanation why the food was served like this. Management just push the complaint aside !! Very bad customer service
UPDATE 4th January 2025 no resolution or explanation to the above review management just push the complaint aside and hope you go away !! I went higher to the Penrith Panthers and sent my complaint there as they'd obviously be the higher club but No reply what so ever.
Disgusting customer service from both clubs. Plus just lie to you that they are going to get back to you but they don't and just hope you go away !!! I'd really like a refund for the whole meal and my membership as it's a disgrace to run a business the way this club does.