Food is a bit pricey, drinks and staff tend to be ok. Staff made a minor error as these things do occur occasionally. It is all the customers fault when that occurs based on the floor managers explanation. Floor manager was firm, direct but hostile tone and accusatory in delivery. (This was not the THEIR problem, it is mine, and if I want to make an issue out of it I should come in on Monday and make a complaint to a more senior manager they said a name but I don't recall it)
*I will not return ever due to the experience
*The manager would of ticked all procedural boxes I assume, but the customer relations was appalling.
I was going to laugh off the incident, but how things escalated quickly and aggressively. Made it difficult for my family and I to enjoy our meals.
It was a very negative experience, it should of been pleasant as a minimum. The reasons for it to be pleasant are:
*Bar staff were helpful and friendly, they work well as a team. Side note they could focus on 1 transaction at a time for a slightly better customer centered focus.
*Front counter was busy, the interaction was professional, helpful and courteous. The other interactions were exactly the same from what I noticed. This was a pleasant experience.
*The medium rare porterhouse steak looked like the image shown at the register. Well done to the kitchen for providing such attention to detail when cooking meat.
*The schnitzel to plate ratio was good.
*The glass wall to see how the kitchen is run is a good gimmick, and helps provide trust in food preparation.
*The vibe for the place is good, open spacing, makes the place look bigger than it actually is. Spacious feel.