Blair Dormer
03/09/2023
Ordered off the specials board the "Massaman Curry" - this is a dish I have had over 50 times in various Thai restaurants. What came out neither looked, or tasted, like any Massaman I have had previously. It was pieces of meat and potatoes in a Gravy with some beans and Coriander. I returned the dish and explained that it was not Massaman and was not nice tasting. The dish was taken away and that was the last I heard until I asked later if I was going to be refunded for the dish and I was told no as the Chef had looked at the dish and said there was nothing wrong with it. I disagreed and was told the only option was to speak to the club manager the next day. The following day I received a call from the club general manager who advised that he had set a strict policy of no refunds to avoid the club getting scammed, When I explained that was hardly fair as the dish was not nice, nor was it Massaman as listed and even if there policy was to not give a refund, why was that not communicated to me and my meal returned? Overall I have always had excellent service from the staff at this club and have found them to be friendly and helpful with all requests. They really got this one wrong but at least they get to keep my $21 :)