mohammad mohammad
18/07/2024
Terrible experience tonight. My daughter and I went to this club after a long shift at work to have steak and participate in the draw, for which I put in over $100. We ordered 2 rump steaks cooked medium. I specifically requested mine with salad only, no chips. However, when the steaks arrived, both were completely rare, very difficult to chew. I politely informed the staff in private. They offered to cook them again. The steaks returned almost burnt but still rare! I've uploaded a photo taken after the second attempt. Despite feeling upset about wasting $59, I chose not to say anything further.
During my meal, a supervisor approached me with a cold demeanor and tone. No greeting, no apology. She was very rude and suggested I order well-done next time. I clarified that I had ordered medium, not rare. She insisted rudely that it was medium. I explained that I follow a carnivore diet and know how steak should be cooked. She argued impolitely with me.
I am extremely disappointed. We recently joined this club and had planned to dine here weekly instead of our club in Chatswood, as Ryde club is closer to our house. Unfortunately, after this experience, I will never return. I left before the draw tonight to escape the uncomfortable atmosphere that hurt my feelings. This lady urgently needs customer service training to learn how to respect and satisfy customers. I feel like I wasted my money and wasn't treated respectfully. I strongly advise against dining at East West Kitchen.