Trios Sports Club Club, Cranbourne VIC

We recently visited Trios for a family birthday celebration and were impressed by the food and service - both were genuinely fantastic. The meals were delicious, and the staff serving us at the table were attentive and friendly, making the initial experience very enjoyable.

However, our experience took an unfortunate turn when I stepped outside to the designated smoking area for a quick vape, with my daughter unknowingly following me a short time later. Fully understanding the restrictions around the gaming area, I was in the process of gently leading her back to our table when a staff member abruptly stormed outside and yelled at us for her presence. The situation escalated unnecessarily, leaving my daughter visibly upset, and despite us acknowledging our error, the staff member's tone and attitude remained harsh and unprofessional. Instead of handling the matter with discretion, they continued to usher us out with a smug attitude.

When my mother approached the staff member to discuss the matter, they claimed they had been watching us on the camera for some time, which was unsettling. Given how long we waited for a drink earlier, perhaps their focus on "surveillance" could be better balanced with customer service.

In summary, Trios offers great food and table service, but we found the approach to customer interactions in this instance disappointing. If you're comfortable with a few extra sets of eyes, you'll enjoy the food and ambiance, but be prepared for an uncompromising approach from certain staff members.

I have always had good meals from Trios, and then the other day I had Thai Chicken Soup followed by the Chef's Special of Pork Rib Eye. Oh my gosh the flavours of both dishes were divine. I can't wait to go back and hopefully have both of these again.

A large group of us went here a few months ago and there was nothing but praise all round. Went there today table of four ladies. Two ordered the seniors risotto and were very disappointed, it was gluggy and like glue at the same time it was dry as. I had the spicy beef noodles at $32.50 was appalling for the price, I think I found 3 strips of beef and vegetables were no where to be found. My mother had the smash burger and chips, also $30+. A handful of refried chips and the burger had sliced meat that was drier than the chips. Never again, total of the bill was over $100 for seriously average/poor food.

Very good meals chicken palma and salmon both good. Only criticism would be that after being shown to table it would of been nice if told where to order food, get drinks and where water station was located. Nothing drastic but would of been nice. Will be back

Out of 6 of us 5 meals were great. One was average or just below. When you order a pork Parma with pulled pork on top we expected to see a small pile of it on top . It was $10 dearer.
But In saying that the rest of the meals were spot on. Service was great. Enjoyed it.