Veneto Club - Local Club in Bulleen Victoria

About a month ago on a Saturday we had our workplace dinner in this place- their customer service was horrible.
We went in there to have a nice dinner and a quality time with my work colleagues- The lady who was in charge (assume it's a supervisor or a manager) was very rude not only to us but also for the other customers.When we asked the staff for this lady's name to make a formal complaint about our experience they refuse to
Inform us her name. The restaurant failed to cater for our dietary requirement which we have requested and confirmed a moth before our dinner (as we had two vegetarians and celiacs among our colleagues)
Quality of their customer service was very poor/ unacceptable and their rudeness towards my colleagues was unprofessional - Would not recommend Veneto club to anyone at all

To think I live 5 minutes away and never been here, what a mistake. What INCREDIBLE Food. Beautiful Italian dishes, between the 8 of us we had like 12 items of food plus 6 lots of Gelato. EVERYONE said it was PERFECTION Food. My nieces from Sydney said the Bambini pasta was one of the best ever and the Gelato they raved better than Bondi fancy Gelato.

On top of it EXCELLENT service from everyone like above and beyond friendly and proactive and accommodating. Whoever runs it definitely is focused on the customer. :)

Always a great place to spend time with family and friends. Music is always good and atmosphere is fantastic with everyone dancing together.

Great Italian club, we had the meatball pasta bake and was not disappointed, made with real Italian love, suspect there is a couple of grandma in the back making all the sauces and pasta.

Also had a side of meatballs, mixed veg and potatoes. Bread was a $1 extra, but freshly made.

Kids meal too looked delicious and the $3.50 come was a god send.

It's been a while since I was last at the Veneto club, but Easter bought the family together once again to a place we spent many sundays together . First off the service was impeccable, the wait staff always friendly and ready to help . The food was good , no one in our large family said any different. Look it's not high end , but it's hardy at a reasonable price . The venue was great , and while there were a few people there I could talk to many people on our table with out moving or shouting .. which is always a good thing . Overall a good experience