Dougal Cowperthwaite (Spook!!)
31/10/2022
Staying on site, went to Blazes for lunch 2 steak sandwiches excellent meal even if a bit pricey.
Had breakfast package with the Mercure went into Blazes for breakfast, it was like a completely different venue. The young lass behind the counter was polishing/sorting cutlery and threw her heard back we I approached the counter to pick up a menu she then went about her previous task while we made our choices. When I approached the counter to order she threw the tea towel she was using onto the workbench as though she had been interrupted again, when I asked if she was having a bad day she just pushed on with what do want to order. There was no orange juice, my wife's fried eggs were under cooked with runny clear egg whites when they were return to be properly cooked it was met with what do you want us to do with these, my wife simply asked that they be cooked on top. When the meal was returned to our table it was slid across the table with "there you are" no sorry about that, nothing.
While I admire the Club for employing people with challenges, they need to be trained as others are about all aspects of hospitality. Willing to give the venue another go, just to see if this young lass has improved here customer service skills.