It's slowly catching up...

Jimeoin TONIGHT was okay.
Staff were unprepared, untrained,
Uneducated, and bored!

Customer service needs MAJOR ATTENTION!!
& adjusting. Focusing on;

Empathetic & caring attitudes towards ALL customers,
Whether; -/+
male/female,
Old/ Young,
Black/White
Religious belief etc. ETC..

I've been a member of this club, for 25 years now. And seen plenty of other club's in NSW/QLD and what the others have to offer. Value for money wise.

(Food/drink/beverages/service/ care factor/ empathetic staff/ able to communicate effectively/ have staff dedicated to the elderly and lonely population whom built this club to begin with.)

It was our ancestors, whom built Australia.
Aussies BUILT Aussie, just remember that, you rich snobs!

Our broke grandma's and grandpa's, drank and spent ALL our INHERITANCE There.....

(((Just, reminder to your bar staff, and their foul attitude!!)))///
(From nothing more than a piece of land, a slab of wood, and some bricks &
Mortar mix.) Mind you, A bucket load of blood, sweat, & tears, were also required!)

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Thanks for your hospitality West's!!

God bless??

I stopped here for lunch and had a delicious meal of steak, potato mash and Diane sauce. The staff are friendly. There is work happening both inside and outside at the moment. Finding the main entrance was not helped by the navigation app I used. The drinks are cold and there is plenty of room to relax.

Great Club with easy parking. Staff are welcoming & helpful at the front door.
Large club that always has great musicians to entertain. If you're at the dining options, you can hear the music unless they're performing in the separate auditorium.
Banjo's is the main restaurant and are open for lunch and dinner. There is a cafe that does nice chicken burgers etc, if you're in the club outside of Banjo's opening times and you can sit anywhere to eat their food/hot drinks.
Every time we're in Tamworth, we head here for at least 1 night.
Would recommend!

We visited several times during the festival. The food is amazing for a club. We had the schnitzel, cutlets, steak, ribs and pasta. Even the coffee was great.

Good parking facilities, Wheelchair Accessible
With lift availability. Friendly staff, although could have been increased during the TCMF, great venue for shows either a good auditorium with bar and bathroom facilities. Bistro has a good menu I was very happy with every meal, although the snack bar was not great, perhaps stick with pre-made sandwiches if you are looking for a quick meal between shows during the busy festival time.

Not a bad pie ??'? Chips are really good too. Nice staff.

Had dinner at their restaurant Banjos. A great restaurant with a new team of chefs and a new menu. We had the seafood hot pot spicy Asian and the BBQ ribs with vegetable and mash. Both we beautifully prepared and presented. Great flavours in the food and the seafood hotpot was laden with a great variety of prawns, puppies, fish, and calamari. The BBQ ribs were fall off the bone tender. Highly recommended!

steak so yummy.. ginger bear in glass with lime $9

Great place that caters for everyone, even our private family event. Staff were very considerate.

Went here tonight for dinner with a group of friends. I hadn't been to the club for a long time. My meal was delicious! I couldn't fault a single mouthful, so nice. A few of my friends had the same experience but a few had to return to the counter when they didn't receive what they'd ordered. We understand that mistakes happen but unfortunately it wasn't the 1st time they'd experienced this happening here recently.
The only thing I wasn't overly happy with was the cost of the drinks. So much more expensive than other pubs around town which you would expect from a sports club.
Service was excellent. From the greeting at the front desk to the bar staff & the young ladies in the dining room, they were all so friendly, can't fault them in that department.

What a gem of a place. The meal was absolutely yum. It did not feel like a take away but a home cooked meal which we truly appreciate when travelling. Very friendly staff
Many thanks ?

Visiting the area and had lunch here last weekend. Very helpful and friendly reception, huge sitting areas and the most beautiful chicken burger! Staff were all friendly. Large gaming area. Bought tickets for a show coming up so looking forward to coming back. PS I had a fall (my fault ?) in the front reception and everyone was so concerned so thank you guys

Our second visit. Great venue, good choices for drinks, pokies, meals and relaxing. Friendly staff too. Safe place to be.
We enjoyed our delicious dinner from Banjos.
Small note however, don't bother with breakfast. Not enjoyable. Apart from that, a fabulous place to visit. We will be back. Thanks so much.

Great venue for country music...food prior to the show was quick and tasty. The show was great. Would have liked to see the band in the lounge area play a bit longer after the show finished. A great night.

Staying on site, went to Blazes for lunch 2 steak sandwiches excellent meal even if a bit pricey.
Had breakfast package with the Mercure went into Blazes for breakfast, it was like a completely different venue. The young lass behind the counter was polishing/sorting cutlery and threw her heard back we I approached the counter to pick up a menu she then went about her previous task while we made our choices. When I approached the counter to order she threw the tea towel she was using onto the workbench as though she had been interrupted again, when I asked if she was having a bad day she just pushed on with what do want to order. There was no orange juice, my wife's fried eggs were under cooked with runny clear egg whites when they were return to be properly cooked it was met with what do you want us to do with these, my wife simply asked that they be cooked on top. When the meal was returned to our table it was slid across the table with "there you are" no sorry about that, nothing.
While I admire the Club for employing people with challenges, they need to be trained as others are about all aspects of hospitality. Willing to give the venue another go, just to see if this young lass has improved here customer service skills.

It is a typical country RSL/Leagues Club, with good food, hearty servings and not too pricey. My wife and I both had steak which was great quality and cooked to perfection.

Very disappointed with the meals.
A family of 24, with 8 children visiting. This unfolded....
Cold, overcooked food in the warmer. Hamburgers undercooked as well. And pricey!
Need to improve, Wests.

Burgers horribly over priced, lettuce was so dry it broke away from the burger, looked as if it was wilted before it was prepared. Burger patty was tiny and over cooked.

All sauces were microwaved, and the steak was very basic, over seasoned, undercooked and no browning or char on the steak at all, it may as well have been boiled.

Service staff were very helpful however.

Great brisket burger but salad was very sad...

Travelling Tamworth with my parents.
The steak and veges were surprisingly fresh!!
Steak had this more freshness than the ones I've had in Sydney..

Usually not a big fan of roasted carrots, but the place cooked their veges so so well :)

Quite pricy though :)...

I enjoyed the visit, had a nice drinks, and meal, with my mum, then enjoyed the pokies, was good for a few hours. Relaxing time.

Lady at front very rude. Unable to read application correctly & New membership card issued in incorrect surname.

My first time since the up-grade & its done beautifully.

Wests is an ICON in the local community with great food, the coldest beverages, best entertainment plus an awesome customer service team.
Wests are committed to supporting local sporting and community groups and we are happy to return that support. Definitely recommend a visit. You will definitely see NTCC members at Diggers for a after-match beer Saturday evenings!

The food is extremely overpriced and very very poor. The staff are nice however that does not account for the terrible dining experience. Go elsewhere!!!

A great place to meet.
Brilliant live music, a great bistro menu and outstanding customer service.
Tell them Gina sent you ??

Great music. Not overcrowded, excellent staff

The food is excellent but sometimes it takes a long time to get your food

Was totally annoyed n appalled with the food n service provided ere on Saturday evening. Meals are usually nice but Saturday was totally disappointed with what was served or not served to myself n guests when having dinner. My schnitzel was rock hard cold n over cooked. Friends order was stuffed up on 4 occasions n than when finally came was stone cold. This is the first time I can honestly say its the worst meal have ever had ere. Dont know what was going on but whatever the case may b these issues need to b corrected. After telling friends that its a good meal was very disappointing n doubt the ppl who went there for first time will return at all.

Beautiful meals ,staff are excellent, entertainment the very best. Clean club great access for disability clients and playground for the kids. The hotel adds to the appeal although could be better priced.Overall great parking and wonderful club

Super friendly Staff. Great raffle and Bing on Wed night. And the wedges are yummo as is all the meals.

Attended a training course in one of the event rooms. Each time a person needed to go to the bathroom they had to ring a door bell to gain entry for the bathroom. It would be good if there had been a bathroom within the area of the event rooms.

Atmosphere was lovely.Waiting time for meals was great. Bar facilities and service, very good.I had the chicken with prawns meal. These were well presented. Chicken was a little overcooked otherwise it was a great night.