Wests Illawarra, Unanderra NSW

I am deeply disappointed with my recent experience at Wests Illawarra. I raised a dispute regarding a poker machine issue where $220 of my winnings were not credited due to the club manager resetting the major win. Despite providing clear video evidence showing how the machine's feature should have transferred the win to my credit, my concerns were dismissed.

The club offered me my $137 Level 3 Major Bonus, but this did not account for the missing $220 from the feature itself. I've been waiting for weeks to receive a proper resolution from the gaming team, but there's been no follow-up or clarity.

This is not how loyal members should be treated. I expected better accountability and customer service, especially when evidence is provided. My trust in Wests Illawarra has been seriously shaken by this experience.

Worst experience of my life, had my identification on me. Was refused entry as I did not want to become a member. Was humiliated in front of all the patrons In the main room at the time as I was only there to have dinner and don't want to sign their membership paperwork. Would not recommend the staff are horrible and spoke to me like I was a child even though I was respectful to them the whole time. Management needs an upgrade. Had they spoken to me with some kindness none of this would have been a problem. Their approach is atrocious

What a great night. First time I've been to see a show here and wasn't disappointed. Lovely showroom and great atmosphere. Will definitely be back.

Went to the restaurant they have there and the chicken wings and garlic bread were great and at The Craft Cafe I got a lemon meringue sundae and a large pink donut

The pokeys do not pay at all. It's so maddening. Spend 50 dollars, get 4 features of free spins and win 0 dollars TOTAL? Like how do people want to come back? Food is good but pokey payout is the worst I've ever seen in 50 years