Wests Cardiff

The 6'5 giant raggedy Ann at the bistro shouldn't be working in customer service. Never had someone speak down to me while ordering food. Made me feel like so bad about myself. I normally love coming to Cardiff wests, since I was 4 years old. Many of the staff are lovely but this experience has honestly put a bad taste in my mouth.

Wests Cardiff has a lovely atmosphere, friendly staff, great facilities and importantly... fantastic schnittys with a generous serving size option. Or if you're not a creature of habit for a schnitty, there's plenty of other meal options as well!

It's a nice club, but found the bistro staff pretty unfriendly and the food mediocre. Wouldn't be in a hurry to return unfortunately. 5 stars for the club itself as we were greeted by friendly people in reception, and the club is well appointed but the bistro lets it down.

I haven't had the pleasure of Cardiff Wests before so today my partner and I decided to give it a go.

We enjoyed a lunch, I had the lasagne but it was so garlicky I couldn't eat too much of it. It was so bitter I can still taste it at 9pm !

My partner enjoyed his grilled chicken though, no complaints!

Then we sat on some lovely big "throne" chairs near a window as we had come from a funeral this morning and wanted to decompress with a drink. We were actually having a lovely time until some old bloke came over and- politely - told us we were in his spot and that he sits there everyday because that's where the best internet signal is.

This bloke was actually of the mind to take the chair my bag was on. It was rather rude considering the place was empty and he could have sat anywhere else. We didn't make an issue of it as we were already emotionally overwrought so decided to get a dessert.

We waited as long as the guy who grew a beard waiting for service and when no one appeared we went home. It left a more bitter taste in our mouth than the overly garlicky lasagne. Sorry to say, we probably won't be back which is a shame because the Tex Mex menu loomed really interesting

Great hospitality. Lovely surroundings. Great place to eat. Just had one problem, there was one girl who was cleaning the tables and approached me and told me I wasn't able to sleep in the comfy chairs. She didn't give me a chance to say I was tired in between having chemo, that my car was unavailable and we had to be out of our accommodation by 10am. She was very rude.