R Dee
28/09/2023
An absolutely awful experience. Arrived as the very first people of apparently 2 parties who were having separate wakes held here from very sad funerals. I approached the bar to buy a drink, and the Barman handed me a large glass full of ice. I very politely asked if half the ice could be tipped out, at which point he told me to do it myself. I asked where to do that, as from where I was standing I could see no sink or other receptacle to tip anything out. His female colleague snatches the glass off of me, very aggressively and says, "for goodness sake, we don't have time to fuss about your ice, just tip it out!". He started echoing her and they did this double-up ganging up and bullying. I tried to explain that I couldn't see the receptacle - but she just continued to shut me down and aggressively tell me "We're to busy to fuss about your little bit of ice, you should have just tipped it out". We were the first lot of guests, so they were not busy at that point. While the barman was pouring my drink, & she looked literally at me in a very aggressive manner and gave me a very aggressive fake smirk. I asked her if she was aware that we were actually grieving people from a funeral, and she said "That's why I did it for you. We don't have time to fuss about your little bit of ice, you could've done it yourself". My friend was absolutely horrified at how they were treating me, he was super shocked. He offered to pay for my drink. They went to take payment from me separately, and I checked if my friend had already paid for it. At that point, the Barman shut me down and said I had to stop and listen to him as he had to explain something to me, again overbearing & interrupting my simple question. He said the bar tab doesn't open until the family arrives. That's how early into the event it was, the family weren't even there and they were very quiet when they were claiming they were so busy. I said to him "no I wasn't inquiring about the bar tab, my friend had offered to pay for the drink. That's what I was checking".. I paid for the drink. He was trying to insinuate I was after free drinks.
Your staff are full of malice, hatred, and inhumanity towards anyone grieving, and I would stay away from your club.