Tuyet Dang
15/06/2023
I had my 30th here at the Glasshouse venue. It looks much better now that it's renovated. The staffs are nice but could probably do better with communication especially when organising a big event. I would email but would not get a response close to a week later.
My birthday came around and no communication was made unless I physically sent multiple emails and calls to be able to get to the person in charge.
The night went well, the staffs accommodated us well and was helpful, although we mentioned at the venue visits that if there were plenty of food left over, we would pack them to takeaway. Instead the staffs took it back to the kitchen and did not leave it for the guests to continue eating throughout the night. Another issue we had was upon asking if we could leave the backdrop over the weekend to pick up later on (was told they close Sundays in email and in person, that was fine with me), I also enquired regarding the Monday being a public holiday both in an email prior to the event (never got a response) and on the night (myself, partner and friend) doubled check to see that they are opened, and the event manager (organises the email) definitely said they were opened so we could come back so we did not bother to pack up as I've had a big day on the night and would like to come back after the weekend to pick up. Arriving on Monday (as they mentioned they'll be opened for sure, checking in multiple times on the night of the event), to a surprise, they were closed. Emailed them to tell about the situation and that I've come to see the venue closed and was being charged a late fee to my backdrop hiring, there were no apology and how they can compensate their mistakes. I emailed about my frustrations of this issue and it seems like they have ignored me and not responded.
The venue is lovely but would'nt recommend it if you hate not having proper communication especially when dealing and organising a large event. The venue is under new management but needs to work on their communication skills and even acknowledging any mistakes they may have made.