Lavanna B
05/06/2023
From arrival to departure the staff were friendly, warm, and helpful. The hotel is in a great location. We stayed on the second floor. The moment you open the door you are welcomed by a spotlessly clean room with crisp fresh linen. Big thank you to the room staff, you do a fantastic job. Reception staff were wonderful, well informed, and helpful. They are renovating now, and I will be excited to see the changes on our next visit.
We did intend to watch the band playing that night, unfortunately there were latex balloons blown up in that location. I have a latex allergy and we couldn't be in that area. It is rare for businesses to use latex balloons as they are a single use product, they are not recyclable and break down into micro beads. This said, I am sure if I had asked the staff when booking to refrain from using them or to choose foil balloons in leu of latex, they would have been kind enough to accommodate this request, as they were very thorough in ensuring our room had been latex free.