Phelipe Sanches
01/06/2022
- Note to the owner/Managers: "One single person of your team can literally destroy the reputation of your business".
- Writing it to highlight a situation that I had when checking out today, 1st of June 2022, where an "Asian woman" described like this because she didn't have any identification and didn't want say her name, was horrible on her customer service. She doesn't listen to the customer and acts like a robot. After a long stay in this Hotel, because its affordable price and good location, there was a mistake on my booking and she was charging me more that it was supposed to be. I tried to point it out, and the answer was... "IT DOES NOT MATTER, THE MACHINE (COMPUTER) IS PERFECT AND DOES NOT MAKE MISTAKES " ( Yes, out of loud) I believe that she forgot that the person behind the machine can make mistakes. Additionally, she told me that I was wasting her time, told me that would not call her manager and didn't solve my problem. I had to ask other guests for the number of the manager, who called me after 2 hours to say that I was right and it is going to be solved.
I can't believe, that a person like her, can be the front staff, receptionist of a hotel located in the heart of Hobart, where a lot of good people, experienced in customer service are begging for jobs.
For this reason, I will never come back, and do not recommend this place.