Berwick Springs Hotel, Berwick VIC

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This venue is currently open

Berwick Springs Hotel, Berwick VIC

The Berwick Springs Hotel (formerly known as Zagames Berwick) is a hotel located in Berwick, Victoria. They have a bar and great food and drink options. They also have a great dine-in restaurant - you may be able to download their menu on their website.
They have an average rating of 3.7 out of 2510 reviews, with the latest ratings ranging from 1 to 5.
Berwick Springs Hotel is also known as Berwick Zagames.
I celebrated my birthday with family at your venue. I was served by Courtney who walked from the kitchen to the entry to help me retrieve my $20- Birthday Voucher. Her friendly service exceeded my expectations. Having good front of house staff is so important in hospitality. Courtney is a credit to your team. Thanks for an enjoyable evening.
288-296 Clyde Rd, Berwick VIC 3806
This venue is currently open

Opening hours

Monday: 09:00 AM - 05:00 AM
Tuesday: 09:00 AM - 05:00 AM
Wednesday: 09:00 AM - 05:00 AM
Thursday: 09:00 AM - 05:00 AM
Friday: 09:00 AM - 05:00 AM
Saturday: 09:00 AM - 05:00 AM
Sunday: 09:00 AM - 05:00 AM
This venue is currently open

Opening hours

Monday: 09:00 AM - 05:00 AM
Tuesday: 09:00 AM - 05:00 AM
Wednesday: 09:00 AM - 05:00 AM
Thursday: 09:00 AM - 05:00 AM
Friday: 09:00 AM - 05:00 AM
Saturday: 09:00 AM - 05:00 AM
Sunday: 09:00 AM - 05:00 AM

Other Clubs and Pubs in Berwick

There is one other venue in Berwick VIC.

Latest reviews for Berwick Springs Hotel, Berwick VIC

karen sandoval
23/09/2023
If I could give zero I would. I ordered food from here via Uber eats. Paid over $100 to get cold stale calamari and chips. Packaging was poor with spilled sauce all over one container. We ordered the lamb shoulder. All I got was a giant piece of pumpkin with a small amount of fat instead of actual lamb. No mash, No carrots, No mushrooms. And a hot hot salad. I put this on the restaurant not Uber because they are the ones that packaged this and prepared the food for delivery and deemed it good enough for consumption. I even paid Uber for priority so that I would get it delivered first. Uber eats aren't even refunding me as they said it was a restaurant issue and not a delivery issue.
Luke Sermeno
19/09/2023
Ordered a well done steak, got medium rare. Gave the place another go on a different night, took over an hour to get a bowl of chips to the table. They completely "forgot" about our drinks and told us the wait time was due to "everyone ordered at once so it was a big order". No apologies from them at all. Would not recommend.
Justyna Herzberg
05/09/2023
Food was delicious with a very reasonable price point. The kids meals I was blown away with, size and options. Great facilities for families to bring their kiddies along but because of that it was very busy and kiddies everywhere. Overall though a lovely experience. Good was mega tasty and that's what you want. I had the lamb shoulder which melted in my mouth! Highly recommend this hotel for dinner. Thanks guys!
donna maree
01/09/2023
First time here since it changed hands from Zagames. Will be our last. The indoor playground has been enlarged to meet the local demographic...families and parties. On Sunday at 1.30pm the atmosphere more like feeding time at the zoo. We were surrounded by tables of uncollected plates for over an hour. Seemed grossly understaffed. Food order queue slow...thankfully the food arrived more promptly. Everything was commercially prepared however this was not reflected in pricing.A good spot for an after work drink and stop at that.
Gaynor Smit
25/06/2023
They have a gluten free menu. Pretty big menu too. Very busy place with lots of families and children. I think they may be short staffed like everywhere else as the floor could be a bit cleaner, but food was edible, and service was fine. Menu attached for June 2023.
Tommy Carron
14/05/2023
Great for families and kids. Huge indoor playground and if there's a mess on the floor no huge deal. Food is what you'd expect from a family bistro and the bar has drink specials. Pizza was surprisingly very good.
Andie B.
13/05/2023
Went here for Mothers Day dinner.
We were escorted by staff upon entry, directions where to order food and drinks were provided which is great.
Food orders arrived at a reasonable time frame. Staff were attentive enough as well.
The only downside was there's not enough space to move around between our long table and the long table behind us. Both tables have kid customers. Ample space between the chairs and tables could have been done but maybe because it's a celebratory weekend hence the packed number of customers.
Erin Fono
12/05/2023
I came to this establishment with my family of 7 and Sister with her Daughter. To say I'm disappointed is understatement. I do understand they were busy, however, I do believe, looking around the tables, they were large groups and would have been booked in advance.. so taking that into consideration, I believe they should have been more prepared!! Lined up for drinks for 20 minutes, Food took 1 hour and when it finally did arrive , there were parts of the order that were wrong and the food was terrible... The Ceaser Salad was obviously 'Bulk Made' , the Burger, chicken over cooked, and buns were dry, Calamari was hard and tasteless. The food hardly warm. The only good part of the night was the playground for the children. I also must say , the waitress's / Waiters were strolling around, looking absolutely clueless, with no enthusiasm. . I would highly recommend you try another bistro in the area. The Bar area looked fun , they had a cool cat with a guitar... so would say, go for a drink and chill. Not their food!!
Hailey Manny
28/01/2023
Food is consistently good, my steak tonight was incredible and I 100% recommend the beef ribs.
The staff are always friendly and helpful. Even when little mishaps happen, as they do anywhere they're happy to help and fix the issue.
The kids area is great tho the machines need a bit better maintenance as a few were broken on our last visit.

Pictures are from multiple visits to the venue.
Sorry no pictures of the beef ribs tho it's a great size my husband ate it too fast!
Nicolina Vassiliou
24/11/2022
Loved it, the kids playground is something you won't believe. My adventurous three old got lost inside plenty of times and was absolutely worn out by leaving time. The food came out at a standard time and the food smashed our expectations, especially on a busy Sunday. The vibe was fantastic (I'd love to come without the toddler) and the staff were professional, working hard and on the ball.
We came from the Mornington Peninsula and it definitely was worth the trip.
We will be back. Thank you
Sumit Pradhan
04/10/2022
Disclaimer - Review is about the function hall and not for the hotel. ?

Had our baby's birthday event at the function hall which turned out quite well in the end. Hall had been setup as per the plan and staff were very cooperative on that day. Room was pretty comfortable to host 70+ peoples. There is a children's playroom beside the function hall which kept the juniors busy. Function room had 2 good size televisions to play any slides. Speakers were also available to be connected with bluetooth to groove on your playlist.
We had ordered for the cocktail menu which was decent enough. Although food arrived a bit late, but it was manageable. Bar and bistro service was pretty fast. All the staff were cheerful/helping during the event. They allowed us to do the setup in morning hours.

Improvements - Yeah, it was a bit of effort to follow-up with the management team. But, the person had fallen sick, so can't blame them exactly. May be the owners can keep someone as a backup manager for cases like this. Also, during the event although the staff were very efficient but we felt they were bit understaffed to manage that many peoples as few basic things like replacing the used glasses/cups, refilling the water jugs were getting delayed, or placing a placard for the veg/non-ved counters was never done. Again onus on owners like to have 1-2 more dedicated staff for the event. Also, few pictures of the hall and how the food will be served will be really useful for the customers who want to check this place as an option. So, a catalogue will definitely help.

This place has the potential to be a great venue for we locals. Hope the arrangement to be more perfect in the future. But, given the situation, we felt they gave their best. So definitely I would opt here for the second time and would like to recommend it too.
Jenni Bares
25/06/2022
Hadn't been here for years as I didn't think much of the place, but a family member's birthday celebration has changed my mind. The food was excellent, the kids playground was awesome. Prices were reasonable. Will dine here again.
Bianca Hawkins
12/06/2022
Bellow average meals, if I could I would rate zero stars. Bowl of wedges was ok, pizzas had too much cheese, chicken meals were pale and dry. Meals not what they were said to be on the menu. Roasted beetroot and pumpkin salad; beetroots were fresh out of the can. Not even a basic meal was done well.
Michelle Moore
23/05/2022
Mother's day lunch today, went here mainly because of their indoor playground for kids and my daughter loved it. Food was good the menu selection was limited and when it comes to flavours theres room for improvement i liked my Steak but with mushroom sauce can do better.Ambience was good, staff were friendly. Management has changed and they are doing their best especially busy days like today ??'?
Wikitoria Pirere
18/05/2022
Highly enjoyed my first experience here. Staff were prompt and service was friendly. My children loved the park, it is MASSIVE & I even went inside the park. Will definitely come back.
Akini Thotage
10/05/2022
Great for family dinner or birthday parties.
The play area does get full with big kids, so early (we went around 530pm) is best for little kids.
Great kids menu.
Order food seperate to drinks, so the service is always pretty quick. Lots of space.
High chairs available.
There are tables next to the large window looking into the play area, we recommend booking those.
These girls & the world. Family-Friendly Adventures
10/05/2022
Great for family dinner or birthday parties.
The play area does get full with big kids, so early (we went around 530pm) is best for little kids.
Great kids menu.
Order food seperate to drinks, so the service is always pretty quick. Lots of space.
High chairs available.
There are tables next to the large window looking into the play area, we recommend booking those.
Shannon Pook
24/04/2022
Just want to give a shout out to Emma who was fantastic and reached out to connect our local football team with the shining star awards. She went above and beyond. Thanks for supporting our football team we really appreciate it. The kids are going to be so excited to receive these awards.
Greg Slocum
18/04/2022
Large family orientated eating area. Staff pleasant and helpful. Food came quite quickly. Some prices rather high, but 'seniors' meals good value. Good indoor playground for littlies.
Ross Gailer
18/03/2022
Had lunch today. Brilliant. All the staff were friendly, the food was excellent. Lots of room. Hugh play area for kids. Even have a Seniors menu for us old codgers. I had the Schitty and my wife has the fish and chips. Highly recommended.
Alysha Maher
03/06/2021
Lots of gluten free options. The kids steak is very chewy and not very nice. Main meals are large and main meal steaks are high quality and worth the money. Cutlery could be cleaner. Kids meals are reasonably priced. Playground is a highlight.
Kathryn Bentley
27/05/2021
We all enjoyed the new menu, my Mum was happy with all the gluten free options. The kids 10 & 12(just turned, there to celebrate her birthday) were very impressed by the new play space and the dipindots for dessert. We had a great night thanks to the wonderful staff, they are always lovely.
Nicole Moysey
17/05/2021
We (family of 5) ate here recently as we have just moved to the area and had never eaten at a Zagame's before.

Food is okay but not great. Considering the cost of most meals you would expect better quality better tasting food and less of a production line experience. The meals were pumped out pretty quickly considering the number of people there.

Kids meals come with soft drink with no flexibility to have another drink (like small milkshake) if the kids don't like soft drink. Drinks are from a bar.

Staff were friendly.

Cutlery was not well cleaned and chairs were pretty dirty.

A 10% surcharge is added to bills on Sundays, which is pretty poor considering that it comes across as a family restaurant (due to the large indoor playground) and Sundays are quite often a popular day for families to dine out or catch up with extended family. This surcharge adds a lot for no real reason, especially for large families. Maybe save the surcharge for public holidays.

The playground is pretty good for a restaurant playground. The playground is the only reason I've given two stars.
Family of Pages
11/05/2021
Went back again recently, it was good. I had a good snitzel, really enjoyed it.
The staff were quite friendly and helpful.

We went to dinner , fish platter - what l had tasted okay (small serve for $28.00) my husbands pizza had maybe one pineapple ring and was over cooked/ burnt in the bottom , an okay place if you have little kids and low expectations.
Trevor Watson
04/05/2021
I celebrated my birthday with family at your venue. I was served by Courtney who walked from the kitchen to the entry to help me retrieve my $20- Birthday Voucher. Her friendly service exceeded my expectations. Having good front of house staff is so important in hospitality. Courtney is a credit to your team. Thanks for an enjoyable evening.
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