Bistro staff were lovely. Terrible atmosphere in gaming room. One group reserving multiple machines. Made it hard for others to get one. Gaming staff member, was not interested in peoples complaints. I take it she can't deal with conflict or they are regulars and spend a lot of money and she was happy for them to do it. Resulting in a screaming match amongst patrons. One of those ladies was banging a machine so loudly, not one staff member asked her to not do it. Instead we all had to listen to it whilst she yelled across the room to all her friends and talking loudly an another language. I speak a secondly, and just like your first you don't need to yell!!! Won't be taking my elderly mother there again.. Not the Braybrook hotel l remember it as.