Greg & Lee
04/08/2023
Sorry, this is NOT a "resort". We were very disappointed in the place. It could be ok in nice dry warm weather but not when it's cold & wet, and it could be great if a few issues were fixed. There is an air of neglect, with the problems indicating a lack of interest by management, or maybe they can't afford to do the required maintenance/improvements or hire enough people to look after the place.
The issues we had were:
1. Most sites very wet & muddy.
2. Unreliable power & water.
3. Lack of cleaning & maintenance of amenities.
4. No control over dog owners.
Update 4/8/23: still no contact from owner, even tho they said they would (see their responses to all the recent negative reviews)!!
We arrived after a bit of rain overnight (only 7mm) and found many sites boggy, puddles everywhere, deep mud at the front of many sites. We were allocated a nice large grassed site that wasn't too wet. That's not too bad, we thought.
Wrong!
We found several dog poos over the site, a dog bone, and a 5+metre dog leash attached to the edge of the site where the dog could roam all over our site. Irresponsible selfish dog owner! We were NOT IMPRESSED to say the least! There appears to be no interest by the park to ensure dog owners do the right thing.
We asked to be given another site and the helpful person at reception moved us, but it was a much smaller and muddy site, right on top of 3 other vans travelling together. There were several vacant sites nearby that were far better - we don't know why we weren't put onto one of those. 2 days later, a van was allocated the site next to ours, which was possibly the worst for mud in the whole park, after having been put on a powered site on which the power didn't work - when they complained about no power, reception said they forgot that it didn't work on that one. It seems like reception don't actually know what the sites are like on a day-to-day basis.
On top of that, the park's power supply is unreliable. They have a backup generator that is meant to kick in if the mains power drops, but on 2 of the 3 nights and the following mornings of our stay it failed and didn't come back on so the whole park was on low/no power, which also meant just a trickle of water through all taps. There was no text message to explain, nor any offer to refund the extra $10pn for power we didn't get. We felt sorry for those who didn't have enough battery power to keep lights and heater going.
The amenities were large and new, but again showing signs of neglect: floors always muddy, the bins in both men's & women's were always full, bits of toilet paper on the floor, many toilet seats broken, often no toilet paper, no soap, etc.
We will definitely not be booking here again.