Allan Jackson
21/01/2024
Well, lets start with the positives I guess.
The exterior of the Hotel is amazing and very well kept. The interior has been renovated and is exceptionally clean. The restaurant's food was priced well, presented well and was very enjoyable to eat.
Now for the flip side.
When we arrived we were made to very unwelcome and uncomfortable. Unfortunately they were winding up a lunch session, and were really busy. The least welcome I have felt at any Hotel I have stayed at. We were put in what I feel is the worst room they have despite paying the premium rate. It was an internal room (Room 4 - avoid it, posted a photo of the view.) that has 1 window that looks out to the front door (internally) and main stairwell of the Hotel. It really should not be a room, but perhaps a service room for the staff or cleaners?
I did manage to speak with the Manager after our meal and she was polite and professional about it. She indicated we should have booked with them directly, and that the best suite they had was only booked late in that afternoon. Cold comfort for someone that paid the top rate, but got put into the worst room.
I wish I could leave a review for the meal separately as that was a wonderful experience.