Jimmy Chamnap
09/09/2022
Constructive criticism........overall disappointing.
1. Booked table for 8 on 03/09/22 (APPROX1PM) in my name (Bruce) for 1815. Booking confirmed by email. Then I received a text confirming booking. Whilst I was at a nearby concert (mobile turned off) I received another text at 4.15pm requesting me to confirm my booking. TOTAL OVERKILL!!!
2. My group arrived at 1815.......table only set for 6; I had 9.........(table no. 10). No one was available for service; I moved another table to join our table. It was very dirty. I had to lean over the bistro counter to fetch a cloth cleaner.
3. When I ordered a chicken schnitzel without dressing on the salad it came out with dressing. I told the guy; he said he was only the delivery guy and the kitchen was busy???
4. I also ordered 2 x rump steaks at the same time as in '3' above, with mushroom sauce, which was an additional charge?? BUT when delivered only one had a very tiny serving of sauce. Same delivery guy; same comment as he had earlier.
I could well have asked to speak to someone in authority but bit my tongue for peace.
The 9 of us spent a lot of money for drinks/meals but overall service was poor. Businesses complain about poor patronages but any wonder with our experience at Caringbah Hotel!!!!!!!
So you sent me an email for feedback on our experience...WELL...YOU GOT IT,,,,,,,,,,,,,,,,,,,,,,,,,,,,,