My husband and I recently returned home from our Valentine's Day dinner at your establishment, and I feel compelled to share our experience, which was unfortunately marred by the behavior of your staff, possibly the manager.
As busy parents of three, we rarely have the opportunity to enjoy a dinner alone. We made a reservation for 8pm, as my husband finishes work late. I find it perplexing that you offer late bookings only for your staff to rush patrons out the door. This created an extremely uncomfortable atmosphere for us.
During our meal, a staff member approached our table while we were in the middle of a conversation, greeting us with, "Alright, guys, how are we doing?" I was taken aback, as I had no idea what she was referring to until I realised she wanted to take our plates - both of which were still half full. The tone and approach were off-putting; it was clear she was eager to clear our dishes so she could expedite the closing process.
When I requested a takeaway container for our leftovers, she informed me, "No, we don't do that; we're not licensed to provide containers. If you want to take any leftovers home, you'll need to use a napkin." In all my years of dining out, I have never encountered such a policy.
I also observed her rushing other patrons, even while they still had food in their mouths. This created an incredibly uncomfortable dining experience for everyone involved.
Later, at 9:40pm, she approached our table again to inform us that we had five minutes left. When my husband inquired about the closing time, she replied, "Oh, about 9:45pm to 10pm." If that is the case, why the urgency? In the span of just 30 minutes, this staff member approached us five times, pressuring us to finish our meals and drinks, even pressuring patrons to "skull" their drinks so she could take their cups.
This experience significantly detracted from our Valentine's Day celebration, and I can assure you that I will not recommend your restaurant to anyone. In fact, I feel compelled to warn others against visiting.
DON'T OFFER LATE BOOKINGS IF YOU'RE GOING TO RUSH PATRONS OUT THE DOOR!
