Chelsea Heights Hotel - Pub in Aspendale Gardens Victoria

My husband and I recently returned home from our Valentine's Day dinner at your establishment, and I feel compelled to share our experience, which was unfortunately marred by the behavior of your staff, possibly the manager.

As busy parents of three, we rarely have the opportunity to enjoy a dinner alone. We made a reservation for 8pm, as my husband finishes work late. I find it perplexing that you offer late bookings only for your staff to rush patrons out the door. This created an extremely uncomfortable atmosphere for us.

During our meal, a staff member approached our table while we were in the middle of a conversation, greeting us with, "Alright, guys, how are we doing?" I was taken aback, as I had no idea what she was referring to until I realised she wanted to take our plates - both of which were still half full. The tone and approach were off-putting; it was clear she was eager to clear our dishes so she could expedite the closing process.

When I requested a takeaway container for our leftovers, she informed me, "No, we don't do that; we're not licensed to provide containers. If you want to take any leftovers home, you'll need to use a napkin." In all my years of dining out, I have never encountered such a policy.

I also observed her rushing other patrons, even while they still had food in their mouths. This created an incredibly uncomfortable dining experience for everyone involved.

Later, at 9:40pm, she approached our table again to inform us that we had five minutes left. When my husband inquired about the closing time, she replied, "Oh, about 9:45pm to 10pm." If that is the case, why the urgency? In the span of just 30 minutes, this staff member approached us five times, pressuring us to finish our meals and drinks, even pressuring patrons to "skull" their drinks so she could take their cups.

This experience significantly detracted from our Valentine's Day celebration, and I can assure you that I will not recommend your restaurant to anyone. In fact, I feel compelled to warn others against visiting.
DON'T OFFER LATE BOOKINGS IF YOU'RE GOING TO RUSH PATRONS OUT THE DOOR!

So I booked my birthday lunch with my whole family including many children and my brother in law used the bathroom toilets and gosh when I was shocked to the core of the smell of bleach that was on his clothes after using the toliet there was wet everywhere in the men's bathroom there was 15 of us plus children checked the boys but they where all in contact with this hazard of bleech in the bathroom and it was stong of smell! I will never go here agian the safety of the kids and chemicals was terrible and I will be putting a complaint and this review please be careful as a parent chemicals of children young of age is verry serious and dangerous! Also half of the toilets where missing lids and seats will not be going back! I spoke to staff and managers and they pushed it to the side no care for family and children. And the hazard of a serious incident like this on a family birthday lunch. Photos below

We recently celebrated our baby's first birthday at Chelsea Heights Hotel, and it was absolutely perfect! From the start, the staff were incredibly helpful and accommodating, making the planning process so smooth. The function space was beautifully set up, with plenty of room for guests and a designated area for the little ones to play.

The food was excellent - fresh, delicious, and loved by kids and adults alike. The staff went above and beyond to ensure everything ran smoothly on the day, regularly checking in and being so friendly and attentive.

The atmosphere was warm and family-friendly, which made it the perfect venue for a special occasion like this. So many guests commented on how great the space and service were. We couldn't be happier with our experience and would highly recommend Chelsea Heights Hotel for any celebration!

It wasn't very busy for lunch.
The staff were helpful.
The meals were a decent size and not too expensive.
I had the mixed grill which I enjoyed. I didn't like the chicken wings much, but the rest was very good.
I would be happy to go again.

Sristi gave our table the most amazing service with a smile and ensuring we were well looked after.