The Civic Hotel

An easy city bar for a drink after work. They have music downstairs.

Just walked in to buy a beer off the street was going to have a meal and was confronted by a very rude staff member. I can't believe that someone would treat customer like that. I don't know what her name is, but it's 2:19 in the afternoon.21st May. Staff member had blonde hair with a foreign accent, no name tag . I spoke to the manager who was aware of her bad customer service and witnessed our interaction. ( standing next to the staff member). The manager told me she would talk with the staff member but seemed reluctant to do it while I was drinking my beer. I would've thought an apology was in order while I was standing there for at least to offer me a free beer not that I would've taken. It already didn't order any meals because of the behavior.

Regarding last night's event... the head of security was completely rude, without any preparation to perform his role! You should teach your employees how to treat a customer! I'm never coming back

I spent my time on the middle floor on a Saturday night. Dingy looking location, but staff was lovely. Upper floor was Asian fusion and tech house music. Lower floor was the nightclub with a dance floor and techier house music. Middle floor was Funk, Nu Disco, and a little R&B.

We love to come here during lunch time on weekends, watch races and games , they would project games on a big screen as well. Cocktails are really good , many gluten free options, haven't had issues with food or service. The only thing I would add, bathrooms need a little maintenance.
Will be back :) thanks team!