Crowne Plaza Sydney Coogee Beach, an IHG Hotel, Coogee NSW

We are so impressed with this stay!!!! After a very long flight from Arizona, the customer service at the Crown Plaza has been amazing. They were nice enough to let us check in to our room early and have been extremely accommodating. Janine has been so kind and helpful. After letting us check in early, Janine came to our room with champagne and chocolates to welcome us to this beautiful country! Did I mention that this is the perfect location for everything you need including the beach!! Will definitely recommend this to anyone coming to Australia soon!!

Amazing location. We had beautiful views from our 6 story interconnecting rooms. Easy walk to beach and restaurants. Rooms a little dated and bathroom door broken but overall nice.

While the staff were all warm and friendly, it was obviously a short staffed long weekend and the hotel was at capacity. The queue for breakfast or reception desk was long. There was never any beach towels at the pool and not enough deck chairs (even though there was plenty of space for more). Our interconnecting door was locked on arrival (even though booking clearly stated they were interconnected). No one to help with luggage on arrival and departure. And the breakfast buffet was chaos! Not really good direction of flow so everyone wandering everywhere.

Overall we enjoyed our stay and would likely return preferably on a quieter weekend!

Tips:
There are tiny QR codes on the wall at the pool that you can use to get drinks delivered.
Bring your own beach or pool towels!

We had a nice stay here. The location is amazing, and the staff were helpful and lovely. We couldn't hear any traffic noise, just pleasant ocean sounds (we were on the 3rd floor facing the pool and ocean).

There were a few issues though. We noticed there was black mould growing on the air-con vent. We turned it off and slept with the balcony door open because we didn't want to breathe it in. There is no vent in the bathroom, so it fogs up when you have a shower. And we found the pillows very uncomfortable - I had a sore neck in the morning because they aren't supportive. But still a lovely stay overall.

Very welcoming & accommodating Guest Service Staff, like exceptional. We were weary and they were lovely. Bartenders and Wait Staff all very friendly and proficient. Rooms are certainly acceptable, nothing too fancy but clean as a whistle. Location is triple A; just perfect. I would stay there again without a blink. Thank you in particular to the Guest Service folks-you made us feel at home.

This hotel is a great option
The views and location are gorgeous but the common areas are not kept clean especially around the pool and stairwells to beach are dirty and have never been cleaned , the spa is not heated and the area to sit around pool is way too small for the size of the hotel with lots of wasted space on that level , the rooms are comfortable but bathroom is tiny , very difficult to have two people in it at once . The breakfast was excellent and staff on this area were fabulous. The hallways to rooms often had rubbish or cups or dirty crockery lying in the hallway for a few days at a time. I stayed earlier in Nov as well and noticed this then too , even after cleaners had been on the floor
Overall a wonderful stay but we didn't use pool area due to its downfalls