Crystal Elliott
08/03/2023
Please if you are looking at their restaurant and bar for a special event please please please think twice!!!!!!!!!! Service is shocking
We attended our cousins engagement party and the heartbreak on her face as the night went on was devastating.
There aren't many milestones in a lifetime, but this was an engagement party, and honestly, they deserved more for what they paid!
one bar staff member most of the night. We waited sometimes 30 minutes for a drink and missed the beginning of the food for the evening.
After we ordered drinks ( 4 drinks) , the bartender stopped Midway of our service and said he had to start saving someone else at the end of the bar ? even though we hadn't received the remaining two drinks.
Being from a hospitality background in hotels and popular pubs in the northern Beaches, the service was easy and should have been timed more appropriately.
understaffed, and clearly under qualified, for this kind of Establishment. I cant understand how he would think its ok to stop mid service to serve somebody else!
This is unacceptable and should have been coordinated better! someone from the hotel, (the event coordinator or manager ) should have been present during the event clearly information was not passed on, and being from hotel background it's incredibly disappointing as this is popular location in Coogee
Please re consider training your staff accordingly, and making sure briefings are made when functions are spending a lot of money. All food requested and confirmed was not provided.
Cake was sliced into large quarters ? once question by bride they explain WE were to cut the rest of the cake.
To the bride to be astonishment this was not an acceptable response or procedure
she requested that the cake was to be individually cut and provided to the guests.
No guest should be cutting their own cake into slices from quarters at a function i mean its absolutely appropriate a barbecue but not a paid function that included a cakeage fee.
Please consider contacting the clients and offer a full refund!