Tom Buckley
07/09/2024
I visited the bar during happy hour on a Saturday, expecting the advertised $5 beer special. However, when I inquired about the promotion, I was informed by one of the staff that it was a "members only deal." When I asked how to become a member, the staff member dismissively responded with "no, what do you want," which was both rude and unhelpful.
Additionally, the staff member rolled her eyes, sighed, and appeared visibly frustrated, as if my questions were an inconvenience. This level of customer service is unacceptable. When I ordered a Great Northern, the interaction continued to feel unnecessarily impatient and unprofessional.
To make matters worse, on the day before his birthday, my friend was accidentally charged $350 instead of $35, which is a serious issue, his mortgage and electricity is due this coming week and he will have to dig out his savings to cover it as the refund will be processed by Tuesday/Wedneaday, While the refund was processed, this mistake, coupled with the poor attitude and disorganization of the staff, left a lasting negative impression.
I hope this feedback is taken seriously and that you address the lack of professionalism and attention to detail in your service. These experiences are not conducive to repeat business.