Ferntree Gully Hotel, Ferntree Gully VIC

Went to the feast buffet in the ferntree Gully Hotel for the first time. I was highly disappointed.
Not very wheelchair accessible, we had to walk around to front then waited 20mins for them to open the door and barely fitted through the door. Then, there were no instructions from staff on where to go. Booked a table in the kids' section and was seated completely furthest from playground ground. Asked for water and got given warm water and plastic cups that looked like they were from the $1 gift shop. Extremely hard for people in wheelchair to move through tables, they are too close together.
Then the food.. disgusting. The only nice thing was the fried rice. The meat in the roast was not cooked properly and soggy from being in the juice. Hardly any food available and food that was available was most cold and old.
Staff were not friendly, and no one ever cleared the table.
Playground is tiny and needs to be rules on big kids since my little toddler kept getting bold over by teenagers.
It was just a horrible experience, really disappointed, and was not worth the money. I will not be returning or recommending this to anyone.

First time staying here for a night room was clean bed was soft and comfy, reception was welcoming. As I told reception the sign needs something to get your attention. As you drive in your attention is taken up by where to park and you miss the sign.. 😁

My parter Quinella and I popped in this afternoon for a refreshing beverage and a side of chips. We were delighted with the spritely bar maiden, her service was impeccable and she made one hell of a lemon lime & bitters! She went above and beyond even providing us with ample sauce for all Quinella's needs! 10/10 would visit again!!!

Always a good time! Pool tables down in the sports bar are a great addition, service always top notch, although the sports bar menu could use an update. Would recommend for the good vibes and service with a smile :)

It is a large place with a lot of space but there are often tables very close together. It is also quite noisy but clean and friendly. There is a great variety of foods in the buffet. There's a lift from the ground floor to the buffet as well as a staircase.