Gateway on Monash Boutique Hotel, Notting Hill VIC

I am an American traveler from the United States. I had booked my hotel stay at Gateway on Monash Boutique Hotel through www.agoda.com. My plan was to stay there on February 22-29. But I had an unpleasant experience at the hotel and only stayed for one night due to unwelcoming service here. I had ordered some food through Doordash. When my phone notified me that my food arrived at the hotel, I went downstairs and asked the hotel manager David Cordier about my meal by clearly telling him my name and my room number. His behavior and attitude towards me was very unpleasant and rather rude. Finally the cook of the hotel came down to help resolve the situation letting me know my food was dropped off outside the door of my room. This whole situation made me feel very uncomfortable staying at this hotel. I've never felt so embarrassed and humiliated my whole life. Plus the hotel conditions itself which I found weren't fitting for me. I had emailed the hotel about my decision to leave and requested to get my money back. A gentleman by the name of Mike who was one of the front desk staff told me he communicated with Agoda and has confirmed that I will receive my refund for next cancelled nights February 24-28th I will not be at the hotel. Then I found out from Agoda that the hotel manager has refused to refund me my money. I was basically lied to. Which is not ok. The only nice thing I experienced at the hotel was the kind cook and the food but other than that thumbs down. I am still in process of getting my money back. These people are thieves!

Bathroom full of mould and spar bath was not clean also very dusty main area very dusty not vacuumed no microwave plates or cutlery found chocolate coated peanuts beside bed n also found cobwebs hanging from the roof beds not made properly as didn't fit the bed base on queen bed had a hole cut on the side of it, blue tac on fan gardens had rubbish in it and smells like pee.
DEFINITELY NOT WORTH THE MONEY TO STAY THERE AGAIN

The room was well-maintained and clean. There was ample parking space. Overall, I am very satisfied with my stay

services was great and kind staff ideal location but the rooms cleanliness and maintaince needs adressing
Rooms dusty. Sheets old and look dirty. Sticky rings left on bedside tables, bathrooms grimmy from last visitors. Shower needs fixing as sprays from wall and shower nozzle. No milk in the fridge for coffee.

Overall had a great stay. 😀 easy parking, comfortable rooms, clean and tidy.