Golden Nugget Hotel - Pub in Melbourne Victoria

Good spot that people having a drinks and relax

The staff at the Nugget are always wonderful, nice and have a good sense of humour. Polynesian security guard was good at his job and made us giggle when we got up on a feature. Overall good experience, only reason it's not a 5 star review is that on our second night there were people shooting up drugs in the women's restroom. I felt unsafe walking down the hallway towards the bathrooms when I saw 2 men standing outside the female toilets... had to have my fiancé guard the toilet to feel safe. I didn't tell the security staff as he was on his dinner break and I felt bad. :(

In all ways, the peak of the Melbourne experience, truly, when I'm off work on a Friday night, I feel like a nugget

unfortunately, there is an element of staff members (particularly Indians/sub-continent ).... who project racism and animosity towards the patrons. I saw a lot of unprofessional (unethical conduct towards customers doing nothing wrong..... I myself was a victim of this unhealthy (medieval kind of mentality). I would like the higher management to consider this and train some of these guys , who are constantly cutting corners and subjecting customers to some sort of racial profiling .... this never use to be tolerated before. If someone is doing wrong or they are out of order, understandably they deserve to be informed about their behaviour , but , someone oblivious to what is going on ...... must not be involved in such low grade customer service.

The manager (I assume) had no sense of customer service. My boyfriend had to do a transaction 2 or 3 times because he was having issues with his PIN number, and the manager was not impressed and accused my boyfriend of stealing a credit card. As we were leaving, he was talking to a customer about half of the customers in the room. Not professional at all.