Horrible location! (To start this off I just wanna sat We booked accommodation months in advance due to being a busy period & never been to greenace before)
When I first arived there in the late afternoon there was a car full of Lebanese boys in a car circling around us in the car park all the way to the hotel doors yelling at us & barking at us waving knifes around to the point i was scared crying, i asked if i could cancel as i was scared & in historics. i was told to "calm the hell down they wont hurt!" Then was told if I wanted to cancel i wouldn't be a full refund & that im over reacting. Then this nice lady worker came out and sat with me gave me water and even gave me a hug then told me she's sorry for her bosses behaviour & proceeded console us both. After talking with her we decided to just stay atleast 1 night because we couldn't get a refund & we lived 3 hrs away... so I asked if they had private carparking here as i didnt feel safe leaving my car out the back. boss said bluntly "no, only the back public parking area, your car will be fine" I asked if they have cameras out there they said yes.
Then we went to our room stayed the night woke up at 9.30am to find our car completely smashed up & undriveble!!! The hotel didn't open till 10am so to pass time we started making the important calls including looking for new accommodation & windshield replacement as it was completely smashed & towing companies till the hotel opened. Finally I went inside the hotel crying and told his what happened to our car & asked for a refund & help, I was given a refund for the remainder 1 night we had left & that was it!! no help, no remorse, not a single word. When i asked for the camara footage he bluntly said "no point as you probably won't see much" then said "you need to move ur stuff out of the room immediately if you want tonight stay refunded as check out was 10am". we asked nicely while still in tears if they can give us a little bit of time as its we now need to find a windshield appointment & towtruck & new accommodation to move our belongings too & explained we are struggling to find people/places as all the people we called so far was booked out till nearyear (my parter was still making calls as we was speaking), the boss then goes ahead and tells us " you can keep your stuff in the room decline your refund for tonight or you can take your stuff and put it in your car while you sort yourself out, up to you" at this point we was so upset, emotional & angry about everything and he knew we obviously couldn't put our stuff in the car, we ended up going upstairs collecting our things got the refund for the remaining night then asked him can we atleast sit inside the pub with our stuff till we sort out what everything as it's 45° outside. He said "don't care just don't be to long & don't be loud on the phone".
I honestly had the most devastating, cruel, cold hearted experience at this hotel. I wouldn't wish it on anyone. And to top things off the police never showed, the only available tow truck to make the repair appointment cost $580, the only windshield replacement we found to fit us in cost $970, last minute accommodation was super expensive because it was holiday season with next to 0 vacancies.
Needless to say these people who run this pub are heartless cruel people and as for the area, its incredibly confronting & as for police bloody shame on you, you wonder why people dont respect you!!