Michelle Trimble
26/08/2024
My five year old has allergies to dairy and egg. We came in for dinner tonight with his soccer team to celebrate their end of season. I asked the person taking orders what ingredients were in the nuggets (explaining my son's allergies), and she wouldn't tell me. I was pretty shocked and asked if she could just tell me the brand of the nuggets so I could check for myself online instead. She rolled her eyes at me, walked away and came back and said 'nope, the chef said he can't say for sure'. I asked if they were from a packet or made on site - and she said they came in a packet. I said that's great I just needed to know the brand, and she sarcastically told me I probably shouldn't 'risk it for the biscuit'. I asked what I was meant to order for him and she just said the chef wouldn't guarantee any of the food. I ended up having to leave because I couldn't order him anything. I have never been so disappointed in service before. I wasn't asking them to make sure the food was safe, I wasn't asking them to take any responsibility - I just wanted to know the ingredients in a pre-made item. The person serving me was so unnecessarily rude, and I have no idea why. Beware to those with, or who have children with, food allergies. We definitely won't be back!