Disappointing and Discriminatory Experience at Hotel Pennant Hills:
Tonight, my group of 13friends and I visited Pennant Hills Hotel, and we were treated with extreme disrespect by the staff, particularly a middle-aged woman dressed in black. From the very beginning, her attitude was blatantly discriminatory.
We were told we couldn't sit in a specific area because it was being "prepared for tomorrow," even though other families were freely seated there without any issues. We were denied access to the tables and chairs, which felt completely unfair and unjustified. After an hour or two, they relocated us to another section of the venue, which had a partition wall. We specifically asked for permission from the staff to move the wall slightly to create a more comfortable seating arrangement.
However, the same staff member in black, accompanied by another staff member, came back and rudely dismantled the partition wall without warning. Their actions were so aggressive that they knocked over our personal belongings, such as phones and bags, from the table. Not once did they apologize for this unprofessional behavior.
To make matters worse, at 11:30 PM, they asked us to leave, even though this particular area of the venue is usually open until 3:00 AM. It became clear that their goal was to provoke us into reacting so they could call security to remove us.
This entire experience felt deliberately discriminatory and hostile. Such behavior is unacceptable and completely ruins the reputation of what is supposed to be a welcoming venue. I am deeply disappointed and want others to be aware of how poorly certain guests are treated here.
