The Richmond Hotel

Came for lunch and drinks. Enjoyed the food and the drink. The service and was wonderful!
But! If you order at the bar, there is a 10% charge (as in, the $20 pizza and pint deal is $22) whether you pay cash or card.
If you order on your phone through the QR code, there is a credit card surcharge.
If you have advertised prices, that is what a customer should pay.

Ruined my daughter's milestone party. Extremely overcharged for non-existent service and food. Lost a few thousand dollars, for no more than $200 worth of food, didn't honor charges per person, not enough quantities, ran out of Balisic alcohol halfway through the expensive three hour drinks package. Food mostly served by me because the only two staff on the night actually working were useless, would just sit a platter randomly somewhere where only a few guests would see, didn't serve all platters purchased. The entire organisation was so poor, and servers were seen eating or drinking what we'd paid for. Wouldn't own up to any of it, wouldn't offer any kind of reimbursement, not even partial, was extremely rude and unprofessional. We even had to set up and open up the windows and doors of balcony, lights, AC, etc. of the room we'd hired, as none of it was done yet when the first handful of people arrived on time. I'd contact Australian business ombudsman and was about to take the matter to court, to get our close to few thousand refunded (beyond actual costs anyway) .. Until my daughter didn't want to deal with any of the upset anymore. Consider yourself lucky, that I (and another dozen guests as witnesses) didn't take you down. Appalling, utterly disgraceful, disgusting, dishonest, extremely rude, unprofessional and incompetent.

Bed is so so so uncomfortable. Can feel where the two mattresses join, and they are so uncomfortable.
It was soooo hot through the nights despite having the fan on cool an 18 degrees....and it is only 10 degrees outside.
Ordered some food to our room when we checked in, was absolutely delicious and the staff were lovely. (If it weren't for food and staff would have been 1 star)
Unfortunately would never stay here again, and definitely definitely NOT worth what I paid!!!

Your waitress seems to have an unpleasant attitude and very bloody rude. If I can give it a 0.hospitality service, I would. When we walked in and waited for table, she looked unfriendly and pointed to.where the menu is and said i can help myself with the menu. There were no other patrons as it was 2 o clock, I grabbed the menu and read it on a reserved long table, she came over and said I couldn't read my menu there. I took my menu away and returned to my table and she looked annoyed and use her hand to give the table a sweep as if there were dust on it. Bloody unprofessional and idiotic

If this is a four star hotel I'd hate to see a 2 star. The room was filthy. Nothing in the bar fridge but soy milk and water. The whole place needs a vacuum and coat of paint. It's shady and outdated. The best thing about it is the location. If you can tolerate the dirty unvaccumed floor near your bed and the filthy shower then the price is ok too. Btw we accidentally used our key in the wrong room. The door opened and we walked into someone else occupied room so security is an issue as well.