ibis Styles Canberra Eaglehawk, Sutton NSW

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ibis Styles Canberra Eaglehawk, Sutton NSW

The Ibis Styles Canberra Eaglehawk is a hotel located in Sutton, New South Wales.
They have an average rating of 3.6 out of 785 reviews, with the latest ratings ranging from 1 to 5.
Highly recommended this hotel. We came with our 3 kids and we got very good family room with all equipments. Very comfortable and worth for price. Also, we got breakfast for all days we stayed 3 nights. Pool, bar and dinner also very good.
1222 Federal Hwy, Sutton ACT 2620
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours
This venue is currently open

Opening hours

Monday: 24 hours
Tuesday: 24 hours
Wednesday: 24 hours
Thursday: 24 hours
Friday: 24 hours
Saturday: 24 hours
Sunday: 24 hours

Clubs and Pubs in Sutton

Including this venue, there are 2 pubs in the Sutton area

Latest reviews for ibis Styles Canberra Eaglehawk, Sutton NSW

Catherine Francis
04/04/2024
My family and I stayed here over the Easter long weekend which was perfect because like the other reviewers mentioned there are rabbits living on the grounds and they come out during the day time and in the evening. The kids thought that was magical. We did also see Kangaroos but being Easter the bunnies were super exciting!
The staff were nice and helpful however a couple of issues with the room. The stove top worked but the oven didn't. The dishwasher also didn't work, it did run but it didn't clean anything and also left a chalky white powder all over the dishes. We tried different settings and it just wouldn't clean. The TV, air con and washing machine all worked fine.
Overall it was a good experience, my kids also loved the pool. It was a really quiet and relaxing location so great for a weekend away and within driving distance of the CBD.
Shayan Khaliq
11/03/2024
Clean rooms albeit a bit dated and missing basic supplies like complimentary water. Bathrooms are fresh and newly renovated, and soaps and shampoo quality is good (in my experience these have been pretty bad in other places to the extent you would need to bring your own)
The construction and upkeep of the hotel is similarly a bit dated. Front desk open till late and are quite pleasant. Breakfast is buffet and value for money.
Emma Kate
25/02/2024
Stayed in a room with 2 double beds. The double beds were ok, pillows were quite uncomfortable. The bathroom was really nice except the toilet seat wasn't right for the toilet, and the shower could've been a bit cleaner. Beds were made nicely, towels were nice as well. Parks were skinny. Aircon wasn't allowed to go below 21 degrees. We didn't use any of the facilities as we are driving a car back from Queensland and just needed a place to sleep and then go from in the morning. The shower water smelt and my boyfriend said the bed smelt but I couldn't smell anything. They have late check ins which was good for us. (Until 11:30), their is also another ibis hotel so if you book this one make sure to put in the address or type the whole name as it might take you to the other one. Otherwise room was good. There were a couple dead bugs on the roof and our door once shut still looked a little open, but it wasn't. Good value for the price.
Paige Owen
24/02/2024
Great location out of canberra on the hwy. Rooms where tidy clean and suited needs, modern bathrooms very quite and cozy. Only complaint is the water apparently needs to be boiled before drinking so maybe 2 bottles given to you on arrival would be a great idea
Inuka Kulatunga
27/01/2024
It's a very nice motel room, not a hotel. They had an amazing selection for breakfast with a variety of hot drinks ( coffee machine ) which included hot chocolate. Delicious English breakfast. They had a pool and a beautiful indoor area. The woman at the reception was really nice. Checking out of the hotel was smooth.
Samir Patel
23/09/2023
Very comfortable stay, check in and check out was very easy and staff were very polite and welcoming! Rooms were clean, tidy and large enough for us, bedding was nice and comfy, clean linen and towels! Will stay again for sure
glenn hill
21/09/2023
Great location and accommodation is good.
I have stayed here many times in the past, this is the first time recently and the new staff are appalling.
Checked in at 5pm, arrived at our room to find the cleaner still inside and room not clean.
Went to have dinner at the cafe, was told 30 minute wait so waited at the counter to order, the staff member simply walked off and did not return, we gave up and went to the local pub.
On check in asked about the buffet breakfast as we had paid in advance. Told as we were leaving early only cereal etc would be available.
Went to have breakfast at 6.30am and door was locked.
The standards have really slipped in the past few years.
omi
24/07/2023
not the best place to stay. curtains had this clump of brown stuff on it, and there were glow in the dark green stains that you could only see at night on the walls. the bathroom had dust/dirt on the rims of the bathtub-shower. it had a not very pleasant smell.
Harshal Masher
18/07/2023
Nice and good stay . The rooms are clean. Bathroom are recently renovated and clean . Air-conditioning and heating is good in the room . Very good and open surroundings . Ample parking on site. Good continental breakfast in the morning.
Lidia Banicevic
17/07/2023
Buffet breakfast is great.
Nice little gym, outsiede kids play area.
Pool was closed for maintenance.
Staff was very friendly and professional.

Unfortunately the room wasn't dusted sufficiently.
In the shower cabin we got greeted by hair from the area where the sun doesn't reach ;)

Room service was on the second day of our stay, they clean the bins and give us fresh towels.

Beds are comfortable.
Enjoy your stay.
Bastiano De Bertolli
04/07/2023
Awesome place, amazing value for money, super friendly staff and a good alternative to 5 star hotels where we normally stay. Very family friendly. Awesome pub next door, great for family dinners.
Jen Eve
12/04/2023
Large property, room smelled weird, bathroom dirty with hair and dust in the corner and walls, cobwebs and spiders in the light fixtures, property in need of maintenance, bar closed, gym closed. Staff were friendly. Easy to locate room. Property has potential but needs renovating. Very old and dated. Gardens need upkeep and painting. Would be a 2 star rating.
Shweta Roy
30/03/2023
It's a decent place. If you are looking for something away from the city traffic then this is a decent place. 20 mins drive to Canberra city.We were just there for a night. The rooms were very clean and also the bathroom. We enjoyed our stay. They had hares running around our little one loved watching them .
Rajitha Amarasinghe
29/01/2023
Highly recommended this hotel. We came with our 3 kids and we got very good family room with all equipments. Very comfortable and worth for price. Also, we got breakfast for all days we stayed 3 nights. Pool, bar and dinner also very good.
tahlia rowe
18/01/2023
Myself, son and puppy stayed here for two nights, we had a queen room, it was very clean, the bed was so comfy. The amenities were awesome we spent a lot of time by the pool which was great for tiring out my two year old.
We ate dinner on Tuesday night as the dinner service isn't open on Monday nights. the two young female staff in the diner went above and beyond, absolutely outstanding service, food was good. Reasonably priced. The surroundings is lush nature. People at the front desk were happy kind and very helpful. I won't lie I read the reviews before we arrived and I didn't have high expectations but they have blown the low expectations out of the park. Would highly recommend and would 100% stay here again. Excellent service and extremely happy customers. Thank you for our stay.
Vanessa Allbutt
13/01/2023
This was great value for our family of 6. We could stay in one room with three bunks, and it included breakfast. The rooms were clean, nice hot showers, its a lovely setting with bush surrounding, quiet, but still close enough to the highway and to Canberra. We ate dinner at the pie face next door, which is just walking distance. Breakfast was good, nothing fancy, but it had enough variety, and it was hot.
David Bowen
02/01/2023
I have mixed feelings after staying a few nights. I liked how spacious and well designed the property was, the clean rooms, excellent breakfast and the hard working staff. I was disappointed that the gardens had some serious noxious weeds growing in them, feral rabbits were eating the desired plants, the pool table was out of order, the tennis court lights didn't work and the awnings needed a good pressure clean. Just a suggestion, the piles of branches placed around the edges of the property could be chipped and used as mulch in the garden beds.
Marina Oreti
04/12/2022
Very clean room. Comfortable bed. Modern Bathroom and great hot water. We liked the pizza Cafe and very friendly and helpful staff. Dog friendly but only found out about extra charge for dogs ($60) at front desk. Didn't mind paying but wish it was clearer on website. Don't like unexpected extra charges. Overall enjoyed our stay.
Jessica De Beaux
11/11/2022
the rooms were decent, I got one with 3 bunk beds and the bathroom was great. Dinner and lunch was good, but the breakfast was not so much. I also had a sudden power outage in my room, and my room only which was pretty unexpected. The environment around the hotel was nice and filled with nature. I enjoyed roaming around the area and admiring the scenery.
Helen Perna
03/09/2022
Clean, comfortable, a fabulous breakfast - and all at a great price! We stayed for 2 nights in a King Room, with bunk beds for the kids, and it was perfect. The kids eat free for breakfast and, if you are annual Accor members, you can get the 2 for 1 deal on the adult breakfast. Highly recommend as a great value budget hotel.
Michele Hemmings
31/07/2022
A real delight to stay here. Facilities look amazing for families, school groups or business conferences.
Impressive buffet breakfast. Was surprised that we could self serve given Covid restrictions. But everything was so clean and food refilled. Hot dishes delicious.
Niraj Bahadur Bhandari
27/07/2022
Had a terrible experience at this place. We were travelling from Melbourne and let the staffs know in advance that we will be checking in late around 2am. The staffs assured us that it won't be a problem as they will leave our room key in a locker and will guide us what needs to be done. When we finally reached the hotel, after a 7 hour long drive, we found out that the staff had forgotten to put the keys in the locker. We tried to contacting the number they had a provided, and the lady who answered the phone said the security will be there soon with the master key. However, when the security arrived around 3 am, they had no idea where the master key was or where the rooms were located and he said he couldn't help us. We called the helpline again and the lady said that she will try to contact the manager but she wasn't sure if she could help us as she was just a phone operator. We had given all hopes and decided that we will sleep in the car until someone arrived in the morning to help us. Luckily one of the staff arrived with the keys. We were finally able to enter our rooms at 4am, but the cleaning of the room was not good. We found mice droppings on one of the beds and in the towels. The customer service was pathetic, as no one took accountability for what happened during the night. I would rate this place in negatives if I could!!!
Binod Hyoju
21/07/2022
Clean and good for price. However, I would suggest them to have things repaired as the AC was not quite working.

Didn't have things in the bathroom such as toothpaste and hand towels, may be ot is what they have everywhere. Also would recommend a bottle of water in a room.

Otherwise for cleanliness, it was excellent.
Govinda PATHAK
21/06/2021
So bad . Took half an hour to checkin . No front staff was there. Room I was given the lock didn't work and they give me another room and then aircon not working. I have to chase it for 2 hour to fix it and the staff gave us small heater for the night. Was soo bad experience in my life.after paid good money I have to wait 5 hours for everything to have 5 hours of sleep last night.
Never recommended, soo bad
Susie Jonestone
11/06/2021
very very bad, worst experience of my life, I'm traumatized to say the least. I got food poisoning from their stale food which ruined the whole trip. the rooms where bug infested and the bed where very creaky. one of the beds even broke while I was sleeping, there were stains all over the place, on the beds, on the pillows, on the carpet quite literally everywhere. the pool had loads of animal poo in dirt all through it. the shower pressure was horrible, I barely got barely any water from it, on top of that the hot water didn't even work. the toilet clogged insanely easily
Bob Edmanson
03/05/2021
The male receptionist was not very welcoming. Sunday breakfast was cold egg, bacon, tomato,etc. They don't have coins for the laundry. Sunday evening meal was pizza in an open air shelter or in your room. Monday breakfast was as expected.
Dani Wildman
11/04/2021
The bathroom has been recently renovated.
The bunk bed rail was broken, the "king size" bed was simply two single beds pushed together, however it was a problem as one was shorter than the other. The mattress quality was quite poor with sore backs this morning as a result. It was a budget room for a budget price. It was warm and somewhere to sleep for the night. The gentleman on the front desk was lovely.
Christopher Way
09/04/2021
Room was spacious, clean, new and comfortable. Bathroom was massive and had great facilities including an excellent shower! Kitchen in apartment was well equipped for our small family.

Breakfast was soooo busy, and perhaps that impacted the quality of the food. Only one type of egg (soggy scrambled), toast was just warmed bread, milk for cereals was long life milk so tastes a bit funky. Hash Browns were a winner, and the bacon was fine.

Would recommend for families, and small groups.
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